Course messages
Emails learners get by themselves, reminders before due dates, nudges for people who stop, announcements, course-own messages and SMS / WhatsApp.
eLearning sends emails from your business name; replies go to your business email.
Turning messages on
Settings > Messages & texts > Send course messages turns course emails on or off. Sign-in links always go out.
Messages for every course
The same page lists Messages for every course. Click + New message and choose:
- When - when someone gets a place, days without a visit, days before the due date, when the course is finished, or days before a certificate ends;
- Days - for the timed ones;
- Send by - Email, SMS or WhatsApp;
- the subject and message. Words in braces are filled in: {name} {course} {link} {due} {expires} {progress}.
Messages that wait a number of days (nudges and reminders) need Standard or higher.
A course's own messages
On a course's Messages tab, add messages for that course only. When a course has its own, they are used instead of the ones for every course.
Announcements
On a course's Messages tab, click Send an announcement: a subject and message, emailed now to everyone on the course.
SMS and WhatsApp (Professional and up)
Turn on Allow SMS and WhatsApp messages on Settings > Messages & texts. Texts go through your business's own SMS or WhatsApp account, set up in Integrations. Under Message templates, add the WhatsApp template name and your MSG91 flow id (DLT-approved).
Other emails
Learners also get emails when they ask for a sign-in link, when a request to join is approved or refused, when a hand-in is graded, when they get a certificate and when they buy a course.
If your business has Email hold on, nothing is sent until it is lifted.