At Ellibo ("Ellibo", "we", "our", or "us"), we value your privacy and are committed to protecting your personal and business information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and cloud-based SaaS platform available at www.ellibo.com, including our POS, Accounting, Inventory, CRM and Subscriptions apps. By using Ellibo, you agree to the practices described in this Privacy Policy.

1. Who We Are

Ellibo is based in India. Registered address: 16V-1, Mangammal Street, Tenkasi – 627851, Tamil Nadu, India. For anything about your privacy, write to support@ellibo.com.

2. Our Two Roles

• Your account (we are the controller). The details of the people who sign up and use Ellibo - name, email, phone, sign-ins, billing - are handled by us as described in this policy.
• Your business data (we are the processor). The personal data you keep in Ellibo about your own customers, leads, guests, staff and suppliers belongs to your business. We process it only on your instructions, under our Data Processing Agreement. If you are a customer of a business that uses Ellibo, please contact that business about your data; we will help them answer you.

3. Information We Collect

We may collect the following information:

Account Information

• Name
• Business name
• Email address
• Phone number
• Business address
• Login credentials (stored securely)
• Plan and billing details (card and bank details are handled by our payment providers; we do not store card numbers)
• Messages you send to our support team

Business Data

Information you create or upload while using Ellibo, including:

• Products and services
• Customers, leads, contacts and suppliers
• Sales, bills and invoices
• Purchases
• Inventory
• Expenses
• Tax settings
• Employee information
• Emails, WhatsApp / SMS messages, calls and reservations you handle in Ellibo
• Reports and analytics

Technical Information

We may automatically collect:

• IP address
• Browser and device information
• Operating system
• Login history
• Date and time of access
• Usage statistics
• Error logs

4. How We Use Your Information, and Why We May

We use your information to:

• Provide and maintain our services, create and manage your account, and process subscriptions and payments - because we need to, to give you the service you signed up for (contract).
• Improve our platform and features, generate reports and analytics, and detect fraud, misuse or security threats - our legitimate interest in running a safe, useful service.
• Respond to support requests and send important service updates - contract and legitimate interest.
• Send product news or offers - only with your consent, which you can withdraw at any time.
• Keep tax and accounting records and answer lawful requests - legal obligation.

5. Cookies

Ellibo may use cookies and similar technologies to keep you signed in, remember your preferences, improve website performance, enhance security, and analyze website usage. You may disable cookies in your browser settings, but some features may not function properly.

6. Sharing of Information

We do not sell or rent your personal information. We may share your information with trusted third-party service providers only when necessary to operate our services, such as:

• Cloud hosting providers
• Payment gateway providers
• Email and SMS service providers
• Technical support providers
• Government or legal authorities when required by law

These providers are expected to protect your information and use it only for the services they provide. The list of providers that handle business data is in our Data Processing Agreement.

7. Where Your Data Is Stored

Ellibo is run from India and our servers are in the United States. If you use Ellibo from another country (for example the European Union, the United Kingdom or India), your data is transferred to and stored in the United States. Where the law requires it, we protect these transfers with appropriate safeguards, such as the European Commission's Standard Contractual Clauses.

8. Data Security

We use reasonable administrative, technical, and organizational security measures to protect your information from unauthorized access, loss, misuse, or disclosure - including encrypted connections, hashed passwords, optional two-step sign-in, roles and permissions, and audit logs. While we take security seriously, no internet-based service can guarantee complete security. If a breach affects your personal data, we will tell you without undue delay.

9. Data Retention

We retain your information for as long as your account remains active or as required to provide our services, resolve disputes, enforce our agreements, or comply with legal obligations. After account closure, we may retain certain information for a limited period before securely deleting it, unless a longer retention period is required by law (for example, invoices and tax records).

10. Your Rights

Depending on where you live (including under the EU and UK GDPR and India's Digital Personal Data Protection Act), you may have the right to:

• Access your personal information and get a copy of it - signed in, use My Account > Download my data.
• Correct inaccurate information - in My Account, or by asking us.
• Request deletion - use Delete my account, or write to us.
• Object to or restrict some uses, and withdraw consent where we rely on it.
• Complain to your local data protection authority.

We answer requests within one month. Businesses using Ellibo can answer their own customers' requests with the Personal data page (Organization Profile > Personal data): find a person by email or phone in every app, download their data, erase them, and keep their consent history.

11. Third-Party Services

Ellibo may integrate with third-party services such as payment gateways, SMS providers, email providers, printers, accounting software, and other business applications. When you connect your own account with such a service (for example your own WhatsApp, SMS, calling or payment account), that service handles the data under its own terms. We are not responsible for the privacy practices of third-party services. We encourage you to review their privacy policies before using those services.

12. Children's Privacy

Ellibo is intended for use by businesses and individuals who are at least 18 years of age. We do not knowingly collect personal information from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on www.ellibo.com, and the updated version will become effective immediately upon publication unless otherwise stated.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, or want to raise a grievance, please contact us: