This Refund & Cancellation Policy applies to all subscriptions and services provided by Ellibo through www.ellibo.com. By subscribing to our services, you agree to this policy.

1. Subscription Plans

Ellibo offers subscription-based cloud software services. Subscription fees are charged in advance based on the selected billing cycle (such as monthly, quarterly, half-yearly, or annually).

2. Cancellation

You may cancel your subscription at any time through your Ellibo account or by contacting us at support@ellibo.com.

• Cancellation will stop future renewals.
• Your subscription will remain active until the end of the current billing period.
• No partial refunds or credits will be provided for unused subscription periods.

3. Refund Policy

Subscription fees are generally non-refundable once payment has been successfully processed.

Refunds may be considered only in exceptional circumstances, including:

• Duplicate payments.
• Incorrect billing due to a technical error by Ellibo.
• Accidental multiple charges for the same subscription.

Approved refunds will be processed using the original payment method where possible.

4. Free Trials

If Ellibo offers a free trial, no payment will be required during the trial period unless otherwise stated. Once the trial ends and a paid subscription begins, the standard Refund & Cancellation Policy will apply.

5. Service Suspension

Failure to pay subscription fees by the due date may result in suspension or termination of your account until payment is received. Ellibo is not responsible for any loss resulting from account suspension due to unpaid subscriptions.

6. Changes to Subscription Plans

You may upgrade or downgrade your subscription plan where such options are available. Any changes to subscription fees or billing cycles will take effect according to the selected plan and billing date.

7. Exceptions

Refunds will not be provided for:

• Change of mind after purchase.
• Failure to use the service.
• Lack of required internet connectivity or compatible hardware.
• User error or accidental account deletion.
• Violation of our Terms and Conditions resulting in account suspension or termination.

8. Changes to This Policy

Ellibo may update this Refund & Cancellation Policy from time to time. Any changes will be published on www.ellibo.com, and continued use of our services after such changes constitutes acceptance of the updated policy.

9. Contact Us

If you have any questions regarding this Refund & Cancellation Policy, please contact us: