At Ellibo, we are committed to protecting the security, confidentiality, and integrity of our customers' data. This Security Policy outlines the measures we take to safeguard our cloud-based SaaS platform and the information entrusted to us.

1. Data Protection

We implement reasonable administrative, technical, and organizational measures to protect customer data from unauthorized access, alteration, disclosure, or destruction.

2. Secure Access

Access to customer data is restricted to authorized personnel who require access to provide, maintain, or support our services.

3. Data Encryption

Where appropriate, data transmitted between users and the Ellibo platform is protected using industry-standard encryption technologies.

4. Infrastructure Security

Our platform is hosted using reputable cloud infrastructure providers that employ industry-standard security practices to help ensure service reliability and data protection.

5. Software Updates

We regularly maintain and update our platform to improve performance, address security issues, and enhance functionality.

6. Monitoring

We monitor our systems to detect suspicious activity, unauthorized access attempts, and potential security threats. Appropriate action may be taken to protect our services and customer data.

7. Customer Responsibilities

Customers are responsible for:

• Keeping account credentials secure.
• Using strong passwords.
• Restricting account access to authorized users.
• Logging out from shared or public devices.
• Promptly notifying Ellibo of any suspected unauthorized access.

8. Data Backup

We perform reasonable backup procedures to help protect customer data. Customers are encouraged to regularly export and maintain their own backups of important business information.

9. Security Incidents

If we become aware of a security incident that may affect customer data, we will investigate the issue and take reasonable steps to contain, mitigate, and address the incident. Where required by applicable law, affected customers will be notified.

10. Third-Party Services

Ellibo may use trusted third-party providers, such as cloud hosting, payment gateways, email, and SMS providers, to deliver our services. While we carefully select our providers, their services are governed by their own security and privacy practices.

11. Policy Updates

We may update this Security Policy from time to time to reflect changes in our services, technology, or legal requirements. The latest version will always be available at www.ellibo.com.