Connect your email

Turn your support mailbox into tickets, and send replies customers can answer.

Go to Settings > Email addresses and click Add.

Connect the mailbox

Enter your support address and its mail server details from your email provider. Helpdesk checks the mailbox every few minutes and each new email becomes a ticket. A customer's answer joins the same ticket.

Many providers ask for an app password instead of your normal password. Create one in your email account's security settings.

How replies are sent

Replies go out from Ellibo's mail service with your address as the one customers answer to, so their replies come back to your mailbox and to the ticket. To send from your own mail server instead, enter its sending details on the same form.

Forwarding

If your Settings page shows a forwarding address, you can instead set your mailbox to forward everything to it. You don't need to give Helpdesk your password then.

Several addresses

Add one address for each department, such as sales@ and support@. New tickets go to the department you choose for that address. Your plan sets how many addresses you can connect.

When something goes wrong

The address shows its last error in Settings. Most errors come from a changed password or a blocked sign-in. A reply that couldn't be sent is marked on the ticket with a Retry button.