Answer comments and mentions

One inbox for the comments and mentions of every account: reply, like, hide, remove, give to someone, and make leads.

Comments lists new comments and mentions of all your accounts, newest first. Ellibo checks each account about every 15 minutes; Check now checks at once.

Filter by To answer / Done / All, account, kind and who it is given to.

Answer

Click a comment to see the conversation and the post it is on.

• Reply: type and press Reply. The comment is marked done.
• Like, Hide (the public no longer sees it), Remove (deletes it on the network).
• Give to a colleague: they are told.
• Done takes it off the list; Open again brings it back.

What each network allows: Facebook all of these; Instagram reply, hide and remove; LinkedIn reply, like and remove; X reply, like and hide replies; YouTube reply, hide (held for review) and remove.

Make a lead

Click Make lead, add the email or phone if you know it, and save. The lead goes to your business's leads with the comment and its link, and opens in Social Marketing's lead card. A lead can also be made from any post on the Feed.

Private messages (Messenger, Instagram direct) are not in Social Marketing; Ellibo Helpdesk answers them.