ElliboHelp Centre

Invitations and reminders

Send personal links by email, SMS or WhatsApp, see who answered, remind the rest, and stop a link.

On Standard and up (SMS and WhatsApp on Professional and up). A personal link shows who answered, so people don't have to type their name.

Open the survey, go to Send and click Send personal links.

  1. Pick people from your contacts, or Paste a list instead - one person per line, such as Asha Rao <asha@example.com> or a phone number.
  2. Choose how: email, SMS or WhatsApp.
  3. Change the Subject and Message if you like. {name} becomes the person's name, {survey} the survey's title and {link} their personal link.
  4. Set Answer by (optional) - links stop working after that day.
  5. Choose when to remind people, such as 3 and 7 days later.

The first 20 go at once; the rest go within a few minutes. Someone invited before gets the same link again - never two links for one person.

Emails come from your business name. SMS and WhatsApp go through your business's own messaging account, set in Integrations (WhatsApp also needs an approved template, set in Settings > Invitations).

See who answered

Invitations lists every link: sent, opened, answered or failed (with the reason). Filter by status, or search a name.

Remind people

Reminders go by themselves on the days you chose, only to people who haven't answered. To remind them now, click Remind people who haven't answered.

Stop a link to stop that person answering - for example, when it was sent to the wrong address.

Need the links to send yourself? Choose Link as the way to send: each person gets a personal link to copy, and nothing is sent.

Still need help?Write to us and we'll walk you through it.
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