Community forums
Let customers ask, answer and vote on ideas, and turn a post into a ticket.
A community is part of your help centre, where customers ask questions, help each other and suggest ideas.
Set it up
Turn it on for your help centre in Settings > Help centres, then add forum categories in Community.
Look after it
The Community page lists every topic. You can:
- answer a topic and mark the best answer
- approve or remove posts waiting for moderation
- pin a topic to the top
- close a topic
- make a ticket from a post that needs private help
Ideas and votes
Customers vote on ideas, so you can see what most people want.