Get started with Helpdesk

Start Helpdesk, connect your email, invite your agents and answer your first ticket.

Ellibo Helpdesk puts every customer question in one list, whichever way it arrives. It runs on the same customers, items and books as your other Ellibo apps, and it works just as well on its own.

Start Helpdesk

Open Helpdesk from All Apps and choose your business, or create one. The business owner starts it and becomes its Admin. Every new business gets a 14-day trial with every feature.

Set it up

The Set up Helpdesk guide on Home takes you through:

1. Your email - new emails become tickets. See Connect your email.
2. Your team - invite the people who answer customers. See Users and roles.
3. Your promises - how fast you reply and resolve. See SLAs and automation.
4. Your help centre - answers customers find by themselves. See Knowledge base and help centre.
5. Your first ticket - click + at the top and choose Ticket. See Work on tickets.

On a phone

Every screen works on a phone or tablet. Open Helpdesk in your browser and choose Add to Home screen to keep it one tap away.

Plans

Helpdesk is priced per agent. The Free plan has 3 agents and 300 new tickets a month, and viewers are always free. Light agents, who read tickets and add private notes, come free with each paid plan. See your plan under Plan & Billing.