ElliboHelp Centre

Social Marketing users and roles

Admin, Social manager, Author and Viewer, custom roles, and who counts as a user of your plan.

Under Settings > Users, give each person a role:

RoleCan
AdminEverything: accounts, posts, approvals, comments, campaigns, settings, users and the plan. The business owner is always an admin.
Social managerConnect accounts, publish and approve posts, answer comments, run campaigns and push notifications. Not users or the plan.
AuthorWrite and schedule posts, answer comments. With approvals on, their posts wait for a manager.
ViewerSee the feed, posts, campaigns and reports. Changes nothing.

Every person with a role is a user of your plan. Roles & permissions (Professional) makes your own roles from these rights.

My settings sets your language and clock. Install Social Marketing on your phone from the browser menu (Install / Add to home screen).

The Audit log (Settings, Professional) shows who connected or removed accounts, approved or deleted posts, changed campaigns, users and settings.

Still need help?Write to us and we'll walk you through it.
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