Forms and enquiries
The contact form, building your own forms, Enquiries, email alerts, and the leads, tickets, job applications, contacts and customers forms make in your other apps.
The contact form
Every website has a contact form on every plan. Add it to any page with the Form block. Each answer lands in Enquiries, and the people you choose get an email.
Build your own form
From Standard:
- Open Design > Forms and click New form.
- Add questions: short and long answers, email, phone, number, date, choices, tick boxes, a file upload and a consent box.
- Mark the questions that must be answered.
- Set the thank-you message, or send people to a page.
- Add it to a page with the Form block.
Enquiries
Enquiries lists every answer from every form, newest first. New ones show a count in the menu. Open one to read it, add a note, mark it done or reply by email. Editors, Designers and Admins can see Enquiries.
Choose who gets an email for each new enquiry under Settings > Preferences.
Forms into your other apps
From Standard, a form can also make a record in your other Ellibo apps, right when the answer comes in. Pick it under the form's When someone sends this form:
| Pick | What is made | Where |
|---|---|---|
| Lead | A lead with their name, email, phone and message, and the page they came from | CRM |
| Ticket | A ticket from that person | Helpdesk |
| Job application | An application for the opening they chose, with their CV | HR |
| Newsletter contact | A contact on the list you choose; they confirm by email first | Email Marketing |
| Customer | A customer with their details | Your books |
The record is made inside Website from the shared business data, so nothing has to be set up in the other app first. The enquiry shows a link to what was made. A pick shows only when your business uses that app.
Spam
Forms have hidden spam traps and a limit on how often one visitor can send. Answers that look like spam are kept apart so they don't fill your list.
Personal data
Enquiries hold personal data. A visitor's answers show in your business's Personal data search, so you can export or delete them when someone asks.