Conditional questions
Show a question only when an earlier answer matches, and jump to another section or the end - so people see only what applies to them.
On Professional and up. Open a survey, go to Questions and click a question.
Show a question only when...
Under Show this question only when, click Add a condition: pick an earlier question and the answer that shows this one. For example: show "What went wrong?" only when "How was your visit?" is 1 or 2 stars.
Add more conditions with Or when - the question is Shown when any condition matches. A hidden question is never required, even if it is marked People must answer.
Jump to a section
On a section, After this section chooses where people go next. Click Add a jump: when an answer in this section matches, go to another section or to The end of the survey. With no jump, people go to the next section.
Use jumps to split a survey into paths - for example customers and suppliers each get their own section, then both meet at the last one.
Tips
- Conditions can only look at questions that come before - in an earlier section or higher in the same section.
- Try every path with Preview before you open the survey.