Canned replies and commands
Save the answers you type again and again, drop them in with a colon, and use slash commands to reach your other apps from a chat.
Canned replies
Open Canned replies and click + New reply. Give it a shortcut (for example ship) and write the reply. {name} becomes the visitor's first name and {me} yours.
In a chat, type : and the first letters of the shortcut, pick the reply with the arrow keys or the mouse, and press Enter or Tab. You can change the words before sending. The lightning button also opens the list.
- Your own replies are only yours.
- Admins and Supervisors can tick Share with the whole team.
- A reply can be kept for one widget only.
Three replies are made for you when you start: :hi, :wait and :bye.
Slash commands
Type / at the start of the message box to see the list.
| Command | What it does |
|---|---|
/lead | Make a CRM lead from this chat |
/ticket subject | Make a Helpdesk ticket with the chat in it |
/book | Send your Bookings page |
/pay 1500 Advance for order | Make an invoice for the visitor and send its Pay now link |
/history | Show this visitor's earlier chats |
/note text | Write a private note |
/ban 7 | Ban this visitor for 7 days (no number: for good) |
/end | End the chat |
/help | List the commands |
Commands for apps you don't use are left out. See Live Chat with your other apps.