Live Chat plans and pricing
Free for 1 operator; paid plans are priced for each person who answers chats. What each plan adds, and what happens after the trial or a downgrade.
Live Chat is priced for each operator - everyone who answers chats (Admins, Supervisors and Operators). Viewers are free. Prices are a month, before tax; a year costs the same as 10 months.
| Plan | A month for each operator | What it adds |
|---|---|---|
| Free | $0 | 1 operator, 1 chat widget, 100 chats a month, the last 30 days of history, canned replies, visitors, messages while you are away |
| Standard | $5 | Unlimited chats and history, 3 widgets, ratings, transcripts, files, see what visitors type, move and share chats, proactive messages and rules, leads, tickets and bookings from a chat, reports, CSV, no Ellibo branding |
| Professional | $10 | 10 widgets, chatbots, routing by language and skill, answers from your help articles with your AI key, payment links, custom roles |
| Business | $18 | Unlimited widgets, API and webhooks, audit log, Analytics, priority support |
Add-ons on paid plans: an extra chat widget, and priority support.
Every new business gets a 14-day trial of every feature for up to 10 operators and 5 widgets, with no card. Change your plan under Plan & Billing.
Limits, as they are used
- Chats a month (Free): after the limit, new visitors see the message form instead; their messages are always taken. Chats start again next month, or straight away when you upgrade.
- History (Free): chats older than 30 days are hidden in History, search, reports, downloads and the API - not deleted - and come back when you upgrade.
- Widgets: widgets beyond your plan pause (they don't show on your site) until you upgrade or switch another off.
- Operators: beyond your plan, the first operators keep answering; the others can read but not answer.
- A paid plan that ends leaves Live Chat read-only and switches the chat widget off.