Live Chat with your other Ellibo apps
Show the chat on your Ellibo website and store, and turn chats into CRM leads, Helpdesk tickets, bookings and payment links. Slack, Teams, Zapier and Analytics too.
Each link shows only when your business uses that app. Leads, tickets and bookings from chats are on Standard and up; payment links on Professional and up.
Website and online store
- Ellibo Website: in Website open Sites, and turn on Live chat > Show the chat button. With more than one chat widget, pick which one. When the visitor accepts the statistics cookies of your website's cookie banner, their pages are tracked too.
- Ellibo Ecommerce: Settings > What shoppers can do > Live chat button on the store (each store can also be on or off). In the chat you see the shopper's online orders.
When your business uses both Live Chat and Helpdesk, the website and store show Live Chat.
CRM leads
/lead in a chat, the Make lead button, a chatbot step, or a lead for every chat with an email or phone (per widget, under Ellibo apps). The lead comes in like a CRM web lead: your assignment rules, the timeline, and a note to the team. The visitor's lead then shows next to their chats. A visitor who already has a lead isn't added twice.
Helpdesk tickets and help articles
/ticket subject, the Make ticket button, a chatbot step, or a ticket for every message left while nobody is online (per widget). The ticket has the chat in it, the "Live chat" channel and the visitor as the customer, and Helpdesk sends its usual "we got your request" email. Chatbots answer from your public Helpdesk help articles.
Bookings
/book (or a chatbot step) sends your Bookings page as a button in the chat.
Payment links
/pay 1500 Advance for order (or the Pay link button) makes an invoice for the visitor in your books - their customer record is found by email, or made - and sends its Pay now card in the chat. When they pay online, the payment is recorded against the invoice. Set up a gateway (or bank transfer) under Integrations > Online payments; Live Chat can also have its own gateway account there.
Marketing Automation
Start a journey with the trigger A live chat ends (only for visitors who gave an email or phone; optionally only good or only bad ratings) - for example a thank-you, or a win-back for an unhappy visitor.
Slack, Microsoft Teams, webhooks and Zapier
Under Integrations, send to a Slack or Teams channel, or to your own address: New live chat, Live chat missed, Message left while nobody was online and Live chat rated badly. Visitors' internet addresses are never sent. Live Chat also has its own webhooks and API (Business): see API and webhooks.
Analytics
On Business, your chats and visitors are datasets in Ellibo Analytics: Live chats and Chat visitors.