Paid tickets and refunds

Connect a payment gateway, sell tickets online with no fee from Ellibo, see each order's invoice and payment in your books, take cash or send invoices, refund, and see each event's profit.

Paid tickets need Standard or up and a payment gateway. Ellibo takes no fee on ticket sales - the money goes straight to your own payment account.

Connect a payment gateway

Go to Settings > Payments and click Connect a payment gateway. You can use your business's gateway (the one your other Ellibo apps use) or connect one just for Events. See Online payments.

Free events work without a gateway.

How an online order works

1. The person picks tickets on the event page and fills in their details.
2. Their places are held while they pay - for the minutes set in Settings > Preferences > Places are held while paying. If they don't pay in time, the places go back on sale.
3. They pay on a secure payment page.
4. Their tickets are emailed at once. In your books, an invoice and the payment are made by themselves, with tax worked out.

If a payment is confirmed late - after the hold ran out - Events still books it and gives the places back if they are free.

Prices and tax

Settings > Preferences > Ticket prices include tax - on, people pay the price shown; off, tax is added at checkout. Each ticket can have its own tax rate.

Orders you enter yourself

On the event's Attendees tab, Add people lets you register people for paid tickets. Under Paid tickets choose:

• Give them free;
• Paid now (cash, card, card ...) - the invoice and payment are made at once;
• Send an invoice to pay later - the invoice is made with a Pay online link; the places are confirmed straight away.

Each order

Click an order (from Money or an attendee) to see its tickets, total, tax, payment status, the Invoice and any Credit note - both open as PDF inside Events. Depending on the order you can:

• Mark as paid - choose how (cash, card, bank transfer or cheque) and into which account;
• Make an invoice - for a confirmed order that has none yet;
• copy the Pay online link of an unpaid invoice;
• Refund or Cancel order;
• keep a Note for your team.

Refunds

On the order, click Refund, type the Amount, and choose how the Money goes back:

• Through the payment gateway (orders paid online) - straight back to their card or account;
• Paid out by you from an account - you pay it back; the payment out is recorded;
• Not paid back now (credit note only).

Events makes a credit note in your books every time.

If you cancel the event, everyone is told; refund each paid order from its page.

The Money tab and profit

The event's Money tab lists orders (paid, to pay, refunded) and the event's profit: money in from tickets, booths and sponsors, less the costs you link. Click + Link a bill or expense to link bills (venue, catering, printing) from Accounting and expense claims from Ellibo Expense. Nothing is copied - they stay where they are.