Forums and posts
Questions and discussions, answers and comments, tags, votes, accepted answers, following, and what your team can do with a post.
Forums
Each forum is either Questions and answers or Discussions:
- Questions - each member answers once (and edits their answer to add more); the person who asked accepts the answer that solved it, and the question shows as Solved.
- Discussions - open talk with replies; nothing is accepted.
On Forums you can drag forums into the order the site shows them, Archive a forum (it leaves the site; its posts stay and it no longer counts toward your plan) or delete an empty one.
Asking
On the forum site members click Ask a question (or Start a discussion), write a clear title, add details, pictures and up to 5 tags. While they type the title, similar questions show, so they often find the answer first.
Answering, voting and accepting
- Answers and comments - comments ask for detail without adding an answer.
- Votes - up and down; the best answers rise to the top. Nobody votes on their own post.
- Accept - the person who asked accepts one answer. Members with enough points can accept for others, and your team always can.
- Follow a post to get an email for each new answer; Save it to find it later in My profile > Saved.
- Bump - an unanswered question can be moved back to the top by the person who asked, after a few days (Settings > Moderation).
Tags
Tags group posts by topic, per forum. Members with enough points make new tags while posting; the others pick existing ones. On Tags your moderators rename tags, describe them, merge two tags into one, or delete a tag.
What your team can do with a post
Open a post from Posts:
- Answer and comment as the team.
- Edit (every earlier version is kept - see History), change tags, pin to the top of its forum, move to another forum (its answers go along).
- Close with a reason (duplicate, off topic, out of date ...), with a note, and open it again later.
- Delete or mark as spam - both can be restored from Moderation > Removed.
- Turn an answer into a comment, or a comment into an answer.
- Send it to your other apps - see Forum with your other apps.
On Posts you can filter by forum, tag and words, and choose many posts at once to close, delete or mark as spam.