Get started with Forum
Open Forum, name your first forum, post the first question, and share the forum site with your customers.
Ellibo Forum is a questions-and-answers site for your customers, learners or team. People ask, others answer, the best answers get votes and one is accepted - and the next person with the same question finds the answer instead of writing to you.
1. Open Forum
Go to All Apps > Forum. The business owner starts it once; it comes with a first forum called Questions and answers, 27 starter badges and the usual reasons for closing a question. Every new business gets 14 days of every feature, with no card.
2. Name your forum
Open Forums and click Edit on the first forum:
- Name and What it is for - one line people see on the forum site.
- Kind - Questions and answers (one answer can be accepted) or Discussions (open talk with replies).
- Who can see it - everyone, signed-in members, or (from Standard) your team only, chosen member groups, the learners of a course, or the people registered for an event.
- Welcome and Rules - shown on top of the forum and next to the "Ask" form.
Make more forums with + New forum - for example one for product questions and one for ideas.
3. Post the first questions
Click New post and add a question your customers often ask, then answer it from the post page. Posts and answers from your team carry a Team mark on the site.
4. Share the forum site
The forum site's address is on Forums and under Forum site in the menu. Put it on your website, in your emails and in your help centre. From Standard you can use your own web address, such as community.yourbusiness.com (Settings > Own domain).
People join with their email address: they get a sign-in link, no password needed.
What next
- Forums and posts - tags, closing, moving and pinning.
- Points, badges and ranks - how members earn rights.
- Moderation - keeping the forum clean.