Event messages

The ticket email, scheduled reminders and thank-yous by email, SMS or WhatsApp, words that fill in each person's details, messages only to people who came, and sending now.

The ticket email

Everyone who registers gets an email with their tickets (a PDF with QR codes), the date and place - or the online room link - and a link to their own ticket page. Add your own note to it in the event's Details > Registration > A note in the ticket email.

Emails come from your business name, and replies go to your business email.

Scheduled messages

On Standard and up, open the event and go to Messages, then + New message.

• Send by - Email, or SMS and WhatsApp (Professional and up).

• When - a number of minutes, hours or days, and:

  • after registering;
  • before the start - a reminder (at least 5 minutes before);
  • after the end - to everyone with a place;
  • after the end, only people who came - a thank-you that never goes to no-shows;
  • after check-in.
• Subject (email) and Message.

Messages go by themselves at the right time, in the event's time zone. Each person gets each message once - even after you change it.

Send now sends a message straight away to everyone it is meant for who hasn't had it yet.

Words you can use

Type these in the subject or message and each person gets their own: {name}, {event}, {when}, {where}, {ticket_link} and more - the full list is under the messages.

SMS and WhatsApp

On Professional and up:

1. Set up your business's SMS or WhatsApp account in Integrations (Settings > Messages & texts > Set up SMS or WhatsApp). Nothing is sent from Ellibo's own account.
2. Turn on Allow SMS and WhatsApp messages in Settings > Messages & texts.
3. For WhatsApp, add your WhatsApp template name (a template Meta approved, with one body variable). For MSG91 SMS, add the MSG91 flow id (DLT-approved, with ##text##).

People need a phone number for texts - turn on Ask for a phone number in Details > Registration.

Turning messages off

Settings > Messages & texts > Send ticket emails, reminders and event messages turns all event emails off for the business - for example while you test.