Your own domain
Open the pages your customers see - help centre, booking page, portal, careers, signing and pay links, online store - at a domain you own, app by app.
Your team always signs in to Ellibo at www.ellibo.com. The pages your customers open can also show your own domain, such as support.yourshop.com instead of www.ellibo.com/helpdesk/.... Each app has its own domain, so they can be completely different:
| App | What opens at its domain | Example |
|---|---|---|
| Helpdesk | Help centre, ticket pages, rating, web forms | support.yourshop.com |
| Bookings | Booking page, the customer's own bookings | book.yourshop.com |
| CRM | Meeting booking pages, web forms, online quotes | meet.yourshop.com |
| Subscriptions | Customer portal, sign-up page, payment pages | account.yourshop.com |
| Field Service | Service booking page, job tracking, customer portal | service.yourshop.com |
| HR | Careers page, job applications, offer letters | careers.yourshop.com |
| Sign | Signing pages, sign forms | sign.yourshop.com |
| Accounting, Inventory | Invoice "Pay now" pages | pay.yourshop.com |
| POS | Online store, table QR ordering, table booking, customer display | order.yourshop.com |
| Projects | Your client portal | projects.yourshop.com |
| Documents | Share links, file requests, a contact's documents page | files.yourshop.com |
| Analytics | Shared and embedded reports and dashboards | reports.yourshop.com |
| Email Marketing | Sign-up forms, unsubscribe and preferences pages, "view in browser", the links and pictures in your emails | news.yourshop.com |
| Ecommerce | Each store has its own domains: see Connect your own domain | yourshop.com |
Each domain opens only that app's customer pages - never your team's screens.
Which plan includes it
Each app's plan page lists Your own domain. Usually it is one domain per app, from the Standard plan in Helpdesk, Subscriptions and Email Marketing, from the Professional plan in Accounting, Inventory, CRM, Bookings, Field Service, HR, POS, Projects and Documents, and in the Business plan of Sign and Analytics. During a free trial you can connect one to try it. Need more? Ellibo support can add extra domains for your business.
Connect a domain
- In the app, open Settings > Your own domain. Only an Admin sees it.
- Type the address, such as
support.yourshop.com, and click Connect domain. - The page shows a few records, each with a Copy button.
- Sign in where you manage your domain (usually the company you bought it from) and add the records exactly as shown. First remove any old A or CNAME record with the same name. Leave MX and other email records alone, or your email stops working.
- Click Check now. You can close the page: we keep checking by ourselves.
If your main website already lives on yourshop.com, use a sub-domain such as support.yourshop.com. Connecting yourshop.com itself would replace that website.
The four steps
Each domain shows a progress line, and under it what's happening, what you do and how long it usually takes.
| Step | What happens | Usually takes |
|---|---|---|
| 1. Domain entered | You typed the domain | A moment |
| 2. Records added | You add the records at your domain company | New records show within an hour, sometimes a day |
| 3. Connected and secured | We add the domain and get its security certificate for https | Under an hour, sometimes up to a day |
| 4. Live | Your customers' links use your domain |
While steps 2 and 3 run, anyone opening the domain sees a short "almost ready" page.
Where to find the DNS settings
GoDaddy: open your domain portfolio, select the domain, open DNS and add a new record. Use @ as the name for the domain itself.
Namecheap: Domain List > Manage > Advanced DNS > Add New Record. Remove any Redirect record on @ or www.
Hostinger: Domains > DNS for your domain, then Add Record. This works only while the domain uses Hostinger's nameservers.
BigRock: open your domain, then Manage DNS, and add each record on its tab.
Cloudflare: DNS > Records > Add record, and set every record to DNS only (the grey cloud). With the orange cloud on, the check can't see the records and the certificate can't be set up.
These steps come from each company's help pages; their screens can change. If something looks different, search their help for "DNS records".
After it is live
- Links in your emails, PDFs and QR codes now use your domain. Links you sent before keep working.
- Always secure. Your pages always open with
https, and visits tohttp://move there. - www or not. For a domain such as
yourshop.com, choose under Main address whether customers land onwww.yourshop.comoryourshop.com. - Pay now links open at the domain of the app that made the invoice, else at your Accounting domain, else at your Inventory domain.
- We look at your domain every day. If its records change, the page tells you.
Your clients sign in once, with their Ellibo account
The Projects client portal is the only page here that needs signing in. Your clients use their one Ellibo account, and sign in the usual way - password, two-step code and "forgot password" all stay on Ellibo's sign-in page, which tells them whose portal they are opening. Then they are taken straight to your domain. There are no extra accounts or passwords for your domain.
- Only the clients you invited to Projects get in at your domain. Your team always works at www.ellibo.com; if a team member opens your portal address, they are sent there.
- A client you invite after connecting the domain lands in the portal on your domain as soon as they accept the invitation.
- Sign out on your domain signs them out of the portal there.
Email Marketing: links in your emails
Once the domain is live, new emails use it for their tracked links, the open pixel, pictures, "view in browser" and the unsubscribe and preferences pages, and your sign-up forms post to it. Emails sent before keep working. Who the emails come from does not change: that stays as set in Sending & domains.
Disconnect
Click Disconnect next to the domain. New links use www.ellibo.com again at once. Then remove the records at your domain company.
Common questions
Do I buy the domain from Ellibo? No. Buy it from any domain company and keep it there.
Does the certificate cost extra? No, it is included and renewed for you.
Can two apps use the same domain? No - one domain opens one app. Use a different sub-domain for each app, such as support. and book..
My computer says the site can't be found, but the check says Found. Your computer may remember the old answer for a while. Try on your phone with mobile data, or wait an hour.
It stays on Setting up security for more than a day. Contact Ellibo support with the domain name.