Course messages
Emails learners get by themselves, reminders before due dates, nudges for people who stop, announcements, course-own messages and SMS / WhatsApp.
eLearning sends emails from your business name; replies go to your business email.
Turning messages on
Settings > Messages & texts > Send course messages turns course emails on or off. Sign-in links always go out.
Messages for every course
The same page lists Messages for every course. Click + New message and choose:
- When - when someone gets a place, days without a visit, days before the due date, when the course is finished, or days before a certificate ends;
- Days - for the timed ones;
- Send by - Email, SMS or WhatsApp;
- the subject and message. Words in braces are filled in: {name} {course} {link} {due} {expires} {progress}.
Messages that wait a number of days (nudges and reminders) need Standard or higher.
A course's own messages
On a course's Messages tab, add messages for that course only. When a course has its own, they are used instead of the ones for every course.
Announcements
On a course's Messages tab, click Send an announcement: a subject and message, emailed now to everyone on the course.
SMS and WhatsApp (Professional and up)
Turn on Allow SMS and WhatsApp messages on Settings > Messages & texts. Texts go through your business's own SMS or WhatsApp account, set up in Integrations. Under Message templates, add the WhatsApp template name.
Other emails
Learners also get emails when they ask for a sign-in link, when a request to join is approved or refused, when a hand-in is graded, when they get a certificate and when they buy a course.
If your business has Email hold on, nothing is sent until it is lifted.