Settings
Your sender and footer, approvals, double opt-in, bounces, tracking, campaign stages, unsubscribe reasons and more.
Go to Settings. Only an Admin can change these.
Business details
Your business name and address are shared with your other Ellibo apps. Every mailing's footer shows them. Change them on the Business details tab.
Preferences
Sender and footer
- Sender name - shown as "From" in the inbox. Leave it empty to use your business name.
- Replies go to - where replies land. Leave it empty to use the sending account's address.
- Postal address in the footer - the law in many countries asks for a postal address in marketing email. Leave it empty to use your business address.
- Why they get this email - a short line in the footer, like "You signed up at our shop".
Sending
- Marketers' mailings wait for a Manager to approve them before they go - on Standard and up. See Users and roles.
- From your other Ellibo apps, mail only people who agreed to marketing - where the app records it: your online store and POS. See Choose who gets it.
- Don't mail the same person twice within - skips people who got a mailing recently.
- Stop an address after this many soft bounces in a row - a soft bounce is a short-term problem, like a full mailbox. A hard bounce - the address doesn't exist - stops it at once.
Sign-ups
- New sign-ups confirm their address by email first (double opt-in) - the default for new lists and forms. See Sign-up forms.
Tracking and results
- Track opens and Track link clicks - the defaults for new mailings.
- Add campaign tags to links - adds utm_source, utm_medium and utm_campaign, so your website's statistics show visits from your mailings. Set the source and medium here.
- Count sales within (days of a click) - see Sales from your mailings.
- Email the results of each mailing to its owner a day after sending
- Email the team about approvals and paused mailings - otherwise they show on the bell in the app.
Your own link address
On Professional and up, the links and pictures in your mailings can use your own address, like click.yourbusiness.com, in place of Ellibo's. People see your name when they hover over a link, and mail providers see links that match your From domain.
Enter the address you want, then add the CNAME record Ellibo shows where you manage your domain's DNS. Once Ellibo finds the record, your mailings use it.
Branding
On the Free plan, mailings carry a small "Sent with Ellibo" line under the footer. On Standard and up, it goes, and your mailings show only your business. See Free trial and plans.
Campaign stages
Rename the four columns of the Campaigns board.
Unsubscribe reasons
The reasons people can choose when they unsubscribe, like "Too many emails". Add or remove them here. The reports show how often each one is chosen.
Workflow rules
On Business. When a mailing waits for approval, is sent or pauses, or when someone subscribes, unsubscribes or fills in a form, tell someone, email an address or call a web address, by itself.
API and webhooks
On Business. Add contacts and read results from your own software with an API key. A webhook sends a POST to your address the moment something happens.
Custom roles and audit log
Custom roles are on Professional and up, the audit log on Business. See Users and roles. The audit log shows who exported contacts, changed sending and settings - and when.
My settings
Everyone has My settings, with their role, how to add the app to a phone, and their language and date style.