Sending and domains

Choose how your mailings are sent - your mailbox, your own sending service or Ellibo Sending - and check your domain.

Go to Sending. Only an Admin can add or change sending accounts and domains.

A sending account is the way your mailings leave Ellibo. You can have more than one, and choose one as the default. Each mailing can use a different one.

Which one to choose

Your own mailbox

Choose Your own mailbox (SMTP) and enter the server, port, user name and password your email provider gives you. Click Test to check that Ellibo can sign in and send.

A normal mailbox has a daily sending limit set by your provider. Keep your hourly and daily limits in Ellibo below it.

If your business uses Ellibo CRM and a mailbox is already connected there, choose A mailbox connected in Ellibo CRM and pick it. You don't enter the details again.

Your own sending service

Choose Amazon SES, Brevo, Mailgun or SendGrid, and paste the key or login from your account with that service. Click Test.

The page then shows a web address for bounces and complaints. Add it in your service's settings, under webhooks or notifications. Your service then tells Ellibo when an address bounces or someone marks a mailing as spam, and Ellibo stops mailing that address.

Ellibo Sending

Choose Ellibo Sending. There is no outside service to set up. You only need to verify the domain you send from, such as yourbusiness.com, by adding a few DNS records (see below).

• New domains warm up. Mail providers trust a new sender slowly. The amount you can send each day starts small and grows over the first weeks. Bigger mailings carry on the next day by themselves.
• It counts against your plan. Every email sent this way counts toward your plan's "Ellibo Sending emails a month". The Sending page shows how many you have used and how many are left. If you need more, add the "Extra 10,000 emails a month" add-on. See Free trial and plans.

Limits and automatic pauses

Each sending account has an hourly and a daily limit. Ellibo sends in slices and never goes over them. A big mailing simply takes longer.

To protect your name with mail providers, sending pauses by itself when:

• the sending account keeps giving errors, for example a changed password, or
• bounces or spam complaints suddenly rise.

The mailing shows Paused and the reason, and the team gets an alert. Fix the cause, then click Resume. Nobody is mailed twice.

Domains

Under Domains, add the domain in your From address, then click Check. Ellibo looks up three records and shows a tick or the record to add:

• SPF - a list of the servers allowed to send mail for your domain. It stops others pretending to be you.
• DKIM - a hidden signature on each email. It proves the email wasn't changed on the way.
• DMARC - tells mail providers what to do with mail that fails the other two checks, and asks them to send you reports.

Add the records where you manage your domain's DNS. That is often the company you bought the domain from. Changes can take a few hours to show. Click Check again later.

Gmail, Yahoo and Outlook expect these three records from anyone who sends to many people. See Land in the inbox.

Your own link address

On Professional and up, the links and pictures in your mailings can use your own address, like click.yourbusiness.com, in place of Ellibo's. You add one CNAME record in your DNS. See Settings.