Banning and spam

Ban a visitor from a chat, ban addresses, emails and countries, and the limits that keep spam out.

Ban from a chat

In a chat, type /ban (or /ban 7 for 7 days), or click Ban this visitor in the visitor panel. Choose for how long and, if you like, a reason only your team sees. The chat ends, and the visitor - and their internet address while we keep it - no longer sees your chat widget.

Bans you add yourself

Widgets & chatbots > Banned visitors > + Ban: an internet address, an email address or a country, for a day, a week, a month or for good. Lift ends a ban.

Spam rules

Under Settings > Spam & files:

• Links allowed in one visitor message (3 at first)
• Block messages with these words
• Hide the chat in these countries

Every visitor can also start only a few chats an hour and send about 20 messages a minute, so nobody can flood your inbox.

Files

Visitors and your team can send pictures, PDF, Office files, text, zip, audio and video, up to 10 MB each (Standard and up; turn them off under Preferences). Web pages and programs are never taken. Files are handed out only with a long secret link, and to your team only when signed in.