Visitors and proactive messages
See who is on your site now - country, city, local time, device and page - start a chat with them, and greet visitors by rule.
Visitors on your site now
Visitors lists everyone seen on a site with your chat widget in the last 5 minutes. It refreshes every 15 seconds. For each visitor:
- Where: the country with its flag, the region and city, and their local time
- Page now, the widget, and how long ago they were seen
- Visits and chats so far, device and browser
Click a visitor for everything we know: the pages they saw with the time on each, their chats, and their customer record, lead, orders, invoices and tickets in your other Ellibo apps.
Location is approximate (city level). See Visitor location and privacy.
Start a chat with a visitor
Click Start chat next to a visitor and write your first message. It pops up in the chat window on their screen, and the chat is yours in the Inbox. (Standard and up.)
Rules: greet, open or hide by page, country or time
Open a widget and unfold Rules. Each rule has if and then:
- If: the page address contains some text (for example
/pricing), after so many seconds on the page, at least so many visits, from some countries (two-letter codes likeIN, AE), on a computer, phone or tablet. - Then: say something (a bubble next to the chat button), open the chat window, or hide the chat on those pages.
For example: on /pricing, after 30 seconds, say "Questions about our plans? Ask me!". Rules run once per visit, top to bottom. (Standard and up.)
When pages are tracked
Each widget chooses, under Where it may run, and privacy:
- Track pages for everyone
- Only after the visitor agrees - your Ellibo website and store start when the visitor accepts the statistics cookies of their cookie banner; on another site, call
EllChat.consent(true)from your own cookie banner - Never track pages, only chats
Location, device and the chat itself are always known when the visitor chats.