Live Chat reports
Chats, missed chats, waiting and reply times, ratings, busy hours, countries, widgets, each person and the chatbots.
Reports are on Standard and up, for Admins, Supervisors and Viewers. Open Reports and pick the period (last 7, 30 or 90 days, this or last month, or dates), a widget and a person.
| Part | What it shows |
|---|---|
| The numbers | Chats, missed chats (and the share), average waiting time, first reply time, chat length, and the share of good ratings |
| Chats a day | A bar for each day, missed chats in red |
| Busy hours | Each day of the week by hour, in your time zone - put more people online at the dark hours |
| Where visitors chat from | The countries with their flags |
| People | For each person: chats, messages, first reply, chat length, good ratings |
| Widgets and pages | Chats for each widget, and the pages where chats start |
| What came of the chats | Answered, messages left, CRM leads and Helpdesk tickets made |
| Chatbots | Passed to a person, took a message, finished with the chatbot only |
| Recent bad ratings | With the visitor's comment, to open the chat |
CSV downloads the days and the people table. On Business your chats are also in Ellibo Analytics, to make your own dashboards.
On the Free plan, reports cover the last 30 days.