Get started with Live Chat

Put a chat button on your website, go online, and answer your first visitor - in about ten minutes.

Ellibo Live Chat puts a chat button on your website and online store. Visitors click it and type; your team answers from the Inbox, on a computer or a phone.

1. Start Live Chat

Open Live Chat from the Ellibo apps menu and click Start. You get a 14-day trial of every feature, with no card. A first chat widget named after your business and three canned replies are made for you.

2. Put the chat on your website

Go to Widgets & chatbots > Chat widgets and open your widget.

Any website (WordPress, Shopify, Wix, your own): click Copy code and paste the line before </body> on every page. See Add the chat widget to your website.
Your Ellibo website: in Website, open Sites, and turn on Live chat > Show the chat button. No code.
Your Ellibo online store: in Ecommerce, Settings > What shoppers can do, turn on Live chat button on the store.
No website? Share the Chat link in emails, social posts or a QR code.

While on that page, pick your colour and write the welcome message.

3. Go online

Open the Inbox. At the top left, set your status to Online. Visitors see you are there, and new chats come to you with a sound.

When nobody is online, the chat button still works: visitors leave a message with their email, it waits in your Inbox, and admins and supervisors are emailed.

4. Answer

A new chat appears under Waiting. Click it, read what the visitor wrote and where they are, then type your reply. Answering takes the chat. Type : for canned replies and / for commands like /lead.

When you are done, click End. The visitor can rate the chat and ask for a copy by email.

5. Bring in your team

Under Settings > Users, invite the people who answer chats (Operators) and those who only read past chats and reports (Viewers, free). See Users and roles.