Live Chat on your phone
Install Live Chat like an app and get alerts for new chats even when it is closed.
Install it
Open Ellibo Live Chat in your phone's browser and sign in.
- Android (Chrome): tap the menu and Install app (or Add to Home screen).
- iPhone and iPad (Safari): tap Share and Add to Home Screen. Alerts on an iPhone need the app added to the Home Screen first.
It opens full screen, like an app. The Inbox works the same: lists, then the chat, then the visitor.
Turn on alerts
Open Settings > My settings (or Settings > Alerts & sounds) on that phone and turn on Alerts on this device. Allow notifications when the browser asks.
You then get an alert for:
- a new chat waiting (or offered to you)
- a chat moved to you, or a colleague asking for your help
- a message in your chat while the Inbox is closed
- (Admins and Supervisors) a visitor left waiting too long
Tap an alert to open that chat. While you have the Inbox open, the sound and the tab title tell you instead. Turn alerts on for each phone and computer you use; turn them off the same way.
Your name and sound
In My settings > When I answer chats, set the name visitors see (your first name if empty) and whether the Inbox plays a sound.