Request page and QR labels

Let anyone report a fault without signing in - by a link, or by scanning a label on the machine.

The request page is a simple form on the web: what is it about, what is wrong, a photo, has it stopped, your name and email. Nobody needs a sign-in. Each request lands on your board as a New request, and managers are told.

Turning it on

Open Settings > Request page & QR:

• The request page is on - turn it off to close the page.
• Link to share - put it on your intranet, in an email or on a notice board. New link makes a new one if the old one was shared too widely (QR labels keep working).
• A few words on the page - for example a phone number for emergencies.
• Ask for an email - optional, required or not asked. People who leave an email are told when the request is finished.
• People can add a photo.

QR labels

Open Equipment > QR labels, choose a category or location if you like, and press Print. Each label has the equipment's name, tag and location and a QR code. Scanning it opens the request page with that equipment already chosen.

Every equipment page also shows its QR code, with Print a label.

Following a request

After sending, the person sees a page for their request with its stage. They can keep that page, and the email they get has the link too.

Requesters

People in your business who report faults often can have the Requester role instead: they sign in, report problems and follow their own requests. Requesters are free - they don't count as users of your plan.