Deposits, late fees and damage

Take a deposit, hold it for the customer, refund it or keep part of it; charge late returns, damage, missing parts and cleaning.

Deposits

A deposit is money you hold for the customer. It is never counted as sales: in your books it sits in an account called Rental deposits held until you refund it or keep part of it.

Set it up

• Give each item its Deposit (each) on the item page. Order lines take it from there; you can change it on a line.
• In Settings > Preferences, Deposits are: Held and refunded at return (the usual way) or Added to the invoice.

Take it - at pickup (Deposit due), from the order page, or online when the customer pays (Standard and up). The order then shows Deposit held.

At return - choose one:

Every deposit taken, refunded or kept is listed on the order and on the Deposits page, with who did it and why. Deposits are on every plan.

Late fees

On Standard and up. In Settings > Preferences > More options, under Late returns:

• Late fee - Charge one more rental period, Charge each late hour or Charge each late day. An item can have its own rule and fee on its page.
• Late after - grace minutes after the return time before a rental counts as late.

At return, Rental works out the fee for the time it was late and adds it as a charge. Managers and Admins can lower it.

Damage, missing parts and cleaning

On Standard and up. At return, add a Damage charge with a note and a photo, mark parts missing (charged at the item's replacement value), or add cleaning or another charge. A damaged unit can go straight to repair.

Charges are invoiced in your books (see Invoices and long rentals) and can be paid from the deposit.