Rental reminders

Remind customers before pickup, before the return and after a missed return - by email, by text message, or by WhatsApp from your phone.

Email reminders are on Standard and up; text messages on Professional and up.

Turn reminders on

In Settings > Reminders:

Email customers reminders, quotes and receipts - the main switch for email.
Also send a text message (SMS) from your business's own SMS account - uses the SMS account your business connected for its other Ellibo apps. Nothing is sent from Ellibo's own account.
Before the pickup - hours before the pickup time (0 = no reminder).
Before the return - hours before the return time.
After a missed return - hours after the return time, then once a day while it is late.

Each reminder goes once per order and kind. The tab lists the reminders sent lately.

Each order has buttons that open WhatsApp on your phone with the reminder already typed in, so you send it yourself from your own number.

Late rentals

Rental checks every 15 minutes. A rental that is not back by its return time (plus the grace time) is marked Late, the team is told in the bell, and the late reminder goes when it is due.

Note

Demo businesses never send emails or text messages.