Quick replies

Save answers you type often and insert them with :: and a shortcut.

A quick reply is a saved message you insert with a shortcut, like ::hours for your opening hours.

Use one

In the message box, type :: and the first letters of the shortcut, then pick it. The text goes into the box for you to change before sending.

Make one

1. Open Quick replies from the menu.
2. Click New, type a shortcut (letters, numbers and dashes) and the text.
3. Choose Just for me, or - for Admins and Managers - For everyone in the business.

Members and up can make their own quick replies. A business can keep up to 300.