People in journeys
Who is where, add and take out people, and why someone skipped a step.
See who is where
People lists everyone in your journeys. Filter by journey and by status, or search by name, email or phone.
| Status | Meaning |
|---|---|
| In the journey | Still going through it; the next step is shown |
| Reached the goal | Did what the journey's goal asks, and left |
| Finished | Went through every step that applied to them |
| Taken out | Removed by hand, by a step, by the API, or because the journey was stopped |
Click a person to see their timeline: each step with when it ran, the message they got, whether they opened or clicked it, and any step they skipped with the reason - for example Did not match the step's filter, Unsubscribed, Not in your plan or Too late.
On a journey, each step shows how many people are waiting on it now.
Add people
On a journey, click Add people and paste one person per line: email, first name, last name, or a phone number. They come in as if they had matched the journey's start, and the same rules apply: coming in once or again, consent, unsubscribes and your plan's contacts. A summary shows how many were added and why the others were skipped.
Adding people needs the Manager or Admin role. The journey must be running for them to move on.
Take someone out
Open the person and click Take out of the journey. Their waiting steps are canceled. Their history stays.
Export
Export downloads the people of a journey, or of all journeys, as a spreadsheet (Manager and Admin).
Contacts this month
Your plan counts the different people in your journeys this month: everyone still in one, plus everyone who came in since the 1st. The same person in three journeys counts once. When the month's room is used up, new people wait outside the journey and the journey's page says so. See Plans and limits.