Ready-made journeys
Journeys with their steps, waits and emails written, ready to change and start.
Go to Templates, pick a journey and click Use this journey. It is made as a draft with its steps and emails written. Change the words, the links and the coupon codes, test it and start it. A lock shows on a journey that needs something your plan or your business does not have yet.
| Journey | Starts when | What it does |
|---|---|---|
| Welcome series | Someone joins your list | Three friendly emails over a week: hello, how to get the most from you, a thank-you gift |
| Double opt-in follow-up | Someone confirms their sign-up | A thank-you, and a second try if they do not open it |
| Abandoned cart | A cart is left in your online store | A reminder; an SMS if not opened; a coupon if clicked but not ordered. Ordering ends it |
| Thank-you + review request | An order is completed | A thank-you, and a review request a week later |
| Win back customers | No purchase for 90 days | A "we miss you" offer, and a last reminder |
| Birthday offer | Their birthday | A gift on the day, and a reminder if not used |
| Lead nurture | A form is filled in | Three helpful emails; anyone who clicks becomes a CRM lead |
| Hot lead to sales | Someone becomes a hot lead | Tells your team and makes a CRM task |
| Renewal reminder | A subscription renews in 7 days | A heads-up, and a reminder if not opened |
| Booking confirmation + reminder | A booking is made | A confirmation, and a reminder before the visit |
| Booking follow-up | A booking is done | A thank-you, and an invitation to book again |
| Invoice overdue reminder | An invoice is overdue | Polite reminders that stop when it is paid |
| Feedback after a ticket | A help desk ticket is closed | A short "how did we do?" |
| Re-engagement + list clean-up | Added by hand | Asks quiet contacts if they still want your emails |
| Webinar / event follow-up | Added by hand | A thank-you with the recording, and a next step |
If your business does not use the app a journey starts from - for example the online store - the journey can still be made and filled by hand.
Tip
Read every email before you start. The ready-made words are friendly but general; one sentence about your own business makes a big difference.