Test a journey
Walk a test person through every step before the journey goes live.
Test mode lets you see a journey exactly as your customers will, without waiting days between steps. Test people are never counted in your plan or your results.
Start a test
- Open the journey and click Test.
- Enter your own email address (and phone number for SMS and WhatsApp steps). Add first name, last name and any fields the messages use, such as an order number.
- Click Start test. The first steps run at once - the emails and messages really go to you.
You can test a draft, or a running journey.
Move through the steps
The test panel shows each step with its status.
- Run now - runs a waiting step at once, skipping its wait and the send window.
- Pretend I opened / clicked / replied - moves the test along the matching path, as if you had done it.
- For a condition or a split, the test shows which path you took and why.
Click the links in the test email for real, too: you will see the click on the step, and that the links go where you expect.
Clear tests
Click Clear tests to take all test people out of the journey. Their messages stay in your inbox.
What is checked before you start
When you click Start, missing pieces are listed: an email without a subject or body, a message step without an account or template, a start or goal your business no longer has, a step your plan does not include. Fix them and click Start again.