Change, pause or cancel a subscription

Upgrade or downgrade with pro-rating, pause for a while, cancel now or at the end of the period, and bring a subscription back.

Open the subscription and use the buttons at the top.

Change plan

1. Click Change plan.
2. Choose the new plan, quantity, price or add-ons.

3. Choose when:

   • Now: Ellibo charges or credits the difference for the rest of the period. Upgrades make an invoice for the extra. Downgrades make a credit note.
   • At the next renewal: the next invoice uses the new plan.
4. Save.

Pause

Click Pause to stop billing for a while, for example while a customer is away. Choose a date to resume on, or leave it open. Click Resume now to restart. Resuming makes an invoice that starts the new period.

Cancel

1. Click Cancel.

2. Choose when:

   • At the end of the period: the customer keeps what they've paid for, and the subscription is Non renewing until then.
   • Now: it stops today. You can give a credit for the unused days.
3. Choose the reason, then confirm.

Changed your mind before the end of the period? Click Don't cancel.

Bring it back

Click Reactivate on a cancelled or expired subscription to start billing again.

Billing details

Click Edit billing details to change the payment terms, reference, notes or whether invoices are emailed.

Every change is listed in the subscription's History.