Every job planned, done and paid for.
Plan visits on a drag-and-drop board, send your technicians out with everything on their phone, get the customer's signature on the spot - and invoice the work straight into your books.
- Free for 2 technicians · office users always free
- 14-day trial of everything, no card
- One suite: the same customers, stock and books
From the request to the payment
No more phone calls to find out where everyone is, paper job cards or invoices typed up at night.
Plan the day in minutes, not phone calls
- Drag jobs from "To plan" onto a technician and a time
- The best technician suggested - skill, area, free time, distance
- Leave, working hours and clashes shown before they bite
- The map shows every job and where your team last was
Everything for the visit, on the phone
- My day in route order, with directions and a call button
- On my way, Start, Complete - time recorded, the customer told
- Checklists, readings, photos and parts from the van
- The customer signs on the screen; works without signal too
Book online, follow the visit, sign and rate
- Your booking page shows real free times
- "Technician on the way" by email and SMS, with their visit link
- Estimates accepted online; the signed job sheet by email
- A portal with their equipment, contracts and every visit
Contracts, equipment and money in your books
- Maintenance contracts plan their own visits and bills
- Every unit's warranty, history and QR label
- One-click VAT / GST invoices; parts leave stock at cost
- Profit per job, first-time fix and SLA reports
Everything to run a service team
From the first call to the paid invoice - for one technician or fifty.
Dispatch board
Drag jobs onto technicians and times, stretch to resize; leave, hours and clashes at a glance.
Map & routes
Today's jobs and your technicians on the map, and each day put in the shortest driving order.
Technician app
My day on the phone: On my way, Start, Pause, Complete - travel and work time recorded.
Signature & job sheet
The customer signs on the phone; a branded PDF job sheet is emailed to them.
Checklists
Your own forms per job type - ticks, yes / no, readings, choices and photos, with required fields.
Parts & van stock
Parts come out of the technician's van stock; load vans from your warehouse.
Invoices in one click
Time, travel, fixed price and parts become a VAT / GST invoice in your books.
Estimates
Send an estimate from the job; the customer accepts or declines it on their link.
Customer equipment
Serial numbers, warranty, every visit and every part fitted - and a QR label on each unit.
Service contracts
What is covered, planned visits made by themselves, billing per period and renewals.
SLAs
Done-by times from the contract, job type or priority, with alerts before they are missed.
Best technician
Skills, service areas, free time, distance and load weighed to suggest who should go.
Crews
More than one technician on a job, each with their own time.
Online booking
Customers book a free time on your page; it lands on your board with a technician.
Customer portal
Their visits, equipment and contracts in one place, and "Ask for a service".
Messages to customers
Booked, on the way and done - by email and SMS, plus a WhatsApp button on every job.
Ratings
Customers rate each visit; a low rating alerts the office at once.
Repeating jobs
A job every week, month or quarter, made by itself.
Jobs from sales
Sell an installation on an invoice or order and its job is made by itself.
Reports
First-time fix, SLA, technician performance, profit by job and customer, parts used.
Works offline
Install it on the phone; changes made without signal are sent when it is back.
Workflow rules
Alerts, emails, web calls and priority changes when jobs are created, change or go late.
API & webhooks
Create jobs from your website or other software and hear the moment they change.
Roles & audit log
Admins, dispatchers, technicians and viewers - or your own roles - and who changed what.
The dispatch board, parts, contracts, checklists and online booking come with Standard; SLAs, best technician, routes, crews and workflow rules with Professional; the API, custom roles and audit log with Business. Compare plans
Made for teams that go to the customer
Questions
What is Ellibo Field Service?
Software for businesses whose work happens at the customer's place - repairs, installations, maintenance visits, inspections. You take the request, plan it on a dispatch board, your technician gets it on their phone with directions and a checklist, the customer signs on the phone, and the invoice goes into your books in one click.
Who is it for?
AC and appliance service, plumbing and electrical work, pest control, cleaning, solar and security installers, lifts, generators, medical and office equipment, IT support - any team that sends people out to customers.
How does the dispatch board work?
Technicians down the side, the hours of the day across. Drag a new job from "To plan" onto a technician and a time; drag it to move it, stretch it to change its length. Leave, days off and working hours are shaded, and overlapping jobs are outlined in red. A week view plans further ahead.
What does the technician see?
My day on their phone: the jobs in order, with the address, directions, the customer's phone and what was reported. Big buttons for On my way, Start, Pause and Complete record travel and work time. They fill in the checklist, add parts and photos, and the customer signs on the screen.
Do my customers hear from us?
Yes. They get "visit booked", "technician on the way" and "job done" by email - and by SMS through your own SMS account - with a link to follow the visit, sign, accept an estimate and rate it. The signed job sheet arrives as a PDF.
How do parts and stock work?
Parts used on a job leave stock when the job is completed. With Ellibo Inventory each technician can have their own van stock, loaded from your warehouse. Parts under warranty or a contract are free on the invoice.
Can I run maintenance contracts (AMC)?
Yes. A contract says what is covered (labour, parts, a discount), how fast you must respond, and how often to visit. The planned visit jobs and the contract invoices are made by themselves, and contracts ending soon are flagged for renewal.
How does it work with my accounts?
It runs on the same books as Ellibo Accounting - nothing to sync. Customers are the same customers, an invoice is a normal VAT / GST invoice in your books, an estimate is a normal estimate, and parts leave the same stock. Selling an installation in Accounting or CRM can make the job by itself.
Can customers book online?
Yes. Turn on your booking page: customers pick the service, a day and a free time - worked out from your technicians' hours, leave and jobs - and the job lands on your board with a technician.
Does it work without signal?
The technician app installs on the phone's home screen and keeps My day. Steps and notes made without signal wait on the phone and are sent when it is back online.
Is there a free plan?
Yes: 2 technicians free for ever, and office users - admins, dispatchers, viewers - are always free. Every new business gets a 14-day trial of everything, no card needed.
Send your team out with everything they need
Free for ever for 2 technicians. 14 days of everything on us.
Start free