Country rules and what stays your job
The compliance tools in the store, on every plan, and what the business itself stays responsible for.
Selling online comes with rules that differ by country. Ecommerce gives you tools for common ones, on every plan, under Settings > Country rules. Turning a tool on doesn't by itself make your store compliant.
Your business is the seller on every order, and these rules apply to you, not to Ellibo. This guide isn't legal advice. Ask an adviser in the countries you sell to.
The tools
| Tool | What it does |
|---|---|
| EU withdrawal function | A "withdraw from contract here" function for shoppers, with a dated acknowledgement by email. See Returns and EU withdrawal |
| Lowest price of the last 30 days | Shows the lowest price of the last 30 days beside a sale price |
| Cookie choices | A banner for shoppers to choose analytics and marketing cookies |
| Do not sell | A choice for shoppers in places that ask for one |
| Product safety details | Manufacturer, address, email, responsible person and safety information on a product |
| India seller details | Seller and grievance officer details, country of origin, MRP note, expiry note, net quantity and importer details |
| Your legal pages | Terms of sale, privacy notice, returns and delivery, which must be in your own words before a store can open |
Marketing consent
By default, abandoned-cart emails go only to people who agreed to hear from you at checkout. Every one of them has a link to stop them. See Marketing.
A customer's data
When someone asks for their details to be removed, you can erase the customer. Invoices you must keep stay in your books, without the personal details wherever the records allow it.
What stays your job
- Your legal pages: their wording, and keeping them up to date
- Tax: registering, checking rates and filing. See Tax worldwide
- Products: that they may be sold where you send them, with the labels, certificates and safety details the law asks for
- Prices: that your sale prices and notices are true
- Customs: duties, paperwork and restricted goods
- Consumer rights: returns, refunds and guarantees where the customer lives
- Privacy: having a lawful reason to use people's data, and answering their requests
- Payments: your agreement with each gateway
Ellibo looks after the software and keeps it running. It doesn't check your products or give you legal or tax advice.