Delivery and carriers
Set delivery zones and rates, offer pickup, and connect your own carrier account for live rates and labels.
Open Settings > Delivery. A shopper sees only the methods that fit their address and order.
Zones
A zone is a set of countries, and can be limited to some regions in them. You start with one zone called Home country, holding a method called Standard delivery that costs nothing.
Change the cost of Standard delivery, or your first orders will have free delivery.
To sell abroad, add a zone for those countries. A store only sells to countries that have a delivery zone. You can narrow them further for each store, on the store's page.
Methods
Each zone has one or more methods, priced in one of these ways:
| Priced | How it works | Plan |
|---|---|---|
| Flat | One price | All plans |
| By weight | Steps by kilograms | All plans |
| By order value | Steps by how much is in the cart | All plans |
| Free | No charge | All plans |
| Pickup | The shopper collects it | Standard and up |
| Carrier account | Live rates from your carrier | Professional and up |
For each method you can also set:
- Free when the order is over an amount. The cart then shows shoppers how much more gets them free delivery, with a progress bar
- Smallest order, Largest order and Heaviest order
- Delivery time shown, such as "3 to 5 days"
- Whether cash on delivery is allowed, and its fee
- Which store it belongs to
- Import charges, for other countries: whether the shopper pays them on arrival (DAP) or you have paid them (DDP)
Delivery goes on the invoice as a line, taxed at the highest rate in the order when tax on delivery applies.
Pickup points
From the Standard plan, add a place where people can collect orders, with its address and opening hours. They can pay there if you turn on Pay on site in Settings > Payments.
Carrier accounts
From the Professional plan, connect your own account with a carrier service. Any charge for labels and delivery is between you and that company. Open Settings > Carrier accounts.
| Service | Where it works |
|---|---|
| Easyship | Worldwide |
| EasyPost | Mainly the United States |
| Sendcloud | Mainly Europe |
| Shiprocket | Deliveries within India |
Enter your keys and the address you send from. Then add a method priced by Carrier account.
With several stores, tick the stores each account ships for. A store that ships from another place can have its own ship-from: use + Add another ship-from. See Several stores.
- At checkout: shoppers see the carrier's live rates. If the carrier doesn't answer, the other methods still show.
- On an order: make a label from Ship. The tracking number is saved on the order and sent to the customer.
Rates need weights, so add a weight to each variant. For goods sent abroad, add the country of origin, HS code and customs description on the product.