Change a price at billing

Change an item's price on one bill only - the product's own price never changes - and products that ask for their price each time they are billed.

What it does

Sometimes the price on the bill has to be different from the price in your product list: a damaged pack sold cheaper, a price matched for a regular customer, or a dish that changes price every day. With Change a price at billing on, the cashier taps the item's price in the bill and types the new one.

The new price is for that bill line only. The product's own price in Menu › Products never changes, and neither do your other bills or counters.
How far a cashier may lower a price is your choice. More than that needs a manager.
You decide whether a price may also go up.
Every change is recorded in the Audit Trail, with who changed it, the normal price and the new price.

It works the same way in retail stores and restaurants, at the counter and on table orders.

Switch it on

Go to Settings › Billing Settings › Features.
Tick Change a price at billing.
In Lower by up to … % without a manager, type your limit. It starts at 10. 0 means every lower price needs a manager.
Allow a higher price too: leave it ticked if staff may also raise a price, for example for a bigger portion. Untick it to allow lower prices only.
Click Save.

Change a price at billing is part of every plan.

At the till

Add the item to the bill as usual.
Tap the item's price in the bill. A box opens with the normal price.
Type the price for this bill and press Save. To go back, press Use normal price.

The bill shows the new price, with was and the normal price crossed out under it. The total and the tax are worked out on the new price.

Who can change a price

Anyone whose role can give a discount. If you use custom roles, that is the Discount right.
Captains can't change prices.
Admins and Managers have no limit. Neither does a custom role with Approve with PIN at the till.

Lowering by more than your limit

When a cashier lowers a price by more than your limit:

With the manager PIN on (Settings › Billing Settings › Approvals), the Manager approval box opens. A manager types their PIN and the price is saved. Both names go into the Audit Trail.
With the manager PIN off, the cashier is asked to get a manager to change it. An Admin or Manager can change it from their own sign-in.

What can't be changed

The price of a combo. A combo's price comes from its parts.
Prices in your online store and on table QR orders. Customers always pay your normal prices there.

Ask price at billing

For products whose price is different every time:

Restaurants: fresh fish or lobster at the market price, a chef's special, a catering order.
Retail: loose goods weighed by the bag, second-hand items, repairs, alterations and other services.

Open the product (Menu › Products, then Edit, or + New).
Tick Ask price at billing and click Save.

When the product is added to a bill, by a tap, a search or a scan, the price box opens straight away. Type the price and press Save. If you close the box without a price, the item comes off the bill again: it can't be sold at zero.

Ask price at billing works even when Change a price at billing is switched off, and Captains can type the price too. There is no % limit, because there is no normal price to compare with.

In the Audit Trail and reports

Audit Trail in the menu (Admins only) lists each change as Price changed, with the product, the normal price, the new price, the difference and the bill number. It is shown as an exception, so you can see under Exceptions by staff who changes prices most.
A price lowered with a manager's PIN also shows who approved it.
Each bill line keeps its normal price, so sales reports show what was really charged.

Tip

To lower prices for everyone at set times, use Happy hour or an offer instead. They need no typing at the till.