Questions
Online booking software, answered
What is online booking software?
A page where customers see your free times and book themselves, day or night, without a call. The software keeps everyone's calendar right, sends reminders, and can take payment. Ellibo Bookings does all that, and puts each paid booking in your books as a real invoice.
Is there a free plan?
Yes. One staff member, up to 3 appointment types, email reminders and a two-way calendar are free for ever. Every new business also gets 14 days of everything, no card needed.
How much does it cost?
You pay per staff member who takes bookings: $4, $7 or $11 a month, before tax. A year costs the same as 10 months. Anyone else who signs in, like a receptionist or an owner who just looks, is free.
Do my staff need their own login?
No. A staff member can take bookings and get emails with no sign-in at all. Give them one when you want them to see their own day or connect their calendar.
Does it work with Google Calendar and Outlook?
Yes, both ways. Bookings go into the calendar, busy times there block your slots, and moving an event in the calendar moves the booking. If the new time isn't free, the booking stays where it is and the person is told.
Can it make Google Meet, Teams and Zoom links?
Google Meet and Microsoft Teams links are made for each booking when the host's calendar is connected. For Zoom or anything else, each person pastes their own room link and customers get that.
Can customers pay when they book?
Yes, all of it or a deposit, through your own Razorpay or Stripe account. The slot is held for 15 minutes while they pay, and let go if they don't. The money goes straight to your account, and we take no cut of it.
What happens when someone cancels a paid booking?
It waits for you. You decide how much goes back, which makes a credit note in your books. You then send the money through your gateway's dashboard or your bank, and record it here.
How does it stop no-shows?
Reminders go out by email, and on Professional by SMS and WhatsApp, at the times you choose. Each has a link to move or cancel, so people change plans instead of just not coming. A deposit helps too, and you can see who misses most.
Do SMS and WhatsApp cost extra?
They run through your own MSG91, Twilio or WhatsApp Business account, so you pay those services directly at their rates. We add no mark-up.
Can I run classes, or hire out rooms?
Yes. Group classes have seats, as a series or drop-in, with a waiting list. Rooms and equipment can be booked by the hour, with how many at a time. Classes are on Professional, rooms on Business.
Will it work on my website?
Yes. Share the link, print the QR code or paste one line to put the page on your website. The page works on any phone, in the visitor's own time zone, and in English, Spanish, French or Portuguese.
Why choose it if I already use other Ellibo apps?
Because a booking is part of your business, not a separate list. The customer is the same one in your CRM and Accounting, the invoice is in the same books, and their bookings show on their page in the other apps.
Can I use it without the other apps?
Yes. It works entirely on its own. Start with bookings today, and add other apps only if you want them.