Every customer answered. Nothing forgotten.
Email, chat, WhatsApp and calls in one list, with the customer's invoices, orders and service history right beside the ticket - so your team solves it the first time.
- Free for 3 agents · 14-day trial of everything, no card
- Works alone, or with your other Ellibo apps
- Phone, tablet and desktop
Support your team can actually keep up with
No more shared inboxes, lost messages or asking accounts what the customer paid.
Wherever they write, it lands in one list
Your team stops switching between inboxes, phones and apps. Every conversation becomes a ticket with an owner and a deadline, and replies go back the way they came.
- Email, web forms, the help centre and live chat
- WhatsApp, Telegram, Messenger, Instagram, LINE and SMS through your own accounts
- Calls become tickets, with voicemail, recording and click to call through your Twilio account
The ticket already knows the customer
This is what stand-alone help desks can't do. Your agent sees the full picture and finishes the job right there, in the same screen, on the same books.
- Dues, invoices, payments, subscriptions, deals, projects, service jobs, equipment and POS bills beside the ticket
- Make a tax invoice, a credit note with return to stock, or a pay link in a click
- Start a service job, a project issue, a deal or a signature request without leaving
Answer the usual questions before they're asked
A help centre in your name and colours, where customers search your articles, send requests and follow them by themselves. Your team gets the questions that really need a person.
- A knowledge base with versions, reviews and several languages
- Article suggestions on forms, in chat and in the help centre
- Community forums, guided conversations, and sign-in from your own site
Promises kept, without anyone watching the clock
Set reply and resolve times by priority or support plan. Rules assign, reply, tag and escalate by themselves, and the clock counts only your working hours.
- Time left on every ticket; the owner, then a supervisor told in steps
- In turn, least busy, or by skill - with a limit per agent
- Blueprints for processes that must follow the same steps
See where support is really going
Volume, speed, SLA results, ratings, busy hours and what each agent is doing. Ready-made from day one, or build your own and have them emailed.
- 38 reports and 12 ready-made dashboards
- A live screen for the team wall
- Spreadsheet downloads for your own analysis
Made for the people who use it all day
- One list, with what's most urgent on top
- Saved replies and macros for the usual answers
- The customer's history without asking anyone
- See what's about to go late, on any screen
- Rules that assign and escalate by themselves
- Review replies, ratings and how each agent is doing
- Fewer repeat questions as the help centre grows
- Invoices and pay links right from support
- Support, sales and books on one customer record
What changes on day one
A shared inbox
- Two people reply, or nobody does
- WhatsApp on one phone, calls on another
- "Let me ask accounts and call you back"
- No idea how fast you really reply
Ellibo Helpdesk
- One owner and a deadline on every ticket
- Every channel in one list
- Dues, orders and history beside the message
- Speed and ratings measured by themselves
The rest of what's included
Work on tickets
- Replies, notes and draftsSaved replies, macros, @mentions and send later.
- Merge, split and linkTidy duplicates; one parent for one problem.
- See who else is on itNo two people answering the same customer.
- Time on ticketsTimers and entries, billed on an invoice.
- Approvals and reviewAsk before a refund; new agents' replies checked.
Automate
- Automatic assignmentIn turn, least busy, or by skill.
- Workflow rulesWhen something happens, act by itself.
- Time-based rulesAct on tickets that have sat too long.
- BlueprintsA step-by-step process with required fields.
- Tags, mood and alertsRead from each message; spikes flagged.
Customers and plans
- Knowledge baseVersions, reviews, and several languages.
- Community forumsQuestions, ideas, votes and moderation.
- Support plansBronze, Silver, Gold, each with its SLA.
- RatingsAsked when a ticket closes; low scores flagged.
- Several brandsA help centre for each brand you run.
Run and connect
- Reports and dashboardsReady-made, your own, and by email.
- Live screenWhat is happening now, on any screen.
- API and webhooksConnect your own software.
- Roles and audit logCustom roles, field access and encryption.
- Your languageEnglish, Spanish, French and Portuguese.
Knowledge base, community, SLAs and workflow rules come with Standard; live chat, messaging, phone, contracts and teams with Professional; several brands, guided conversations, the API and custom roles with Business. Compare plans
Questions
What is Ellibo Helpdesk?
Customer support software. Every email, form, chat, message and phone call becomes a ticket in one list. Your team answers from one screen, a help centre answers the usual questions by itself, and your SLAs and rules keep anything from being forgotten.
Why choose it if I already use other Ellibo apps?
Because the ticket knows your customer. The same screen shows what they owe, their invoices, payments, subscriptions, deals, projects, service jobs and equipment, and POS bills. Your agent can make the invoice, credit note, pay link, service job, project issue, deal or signature request right on the ticket. Nothing to connect and nothing to copy.
Can I use it without the other apps?
Yes. It works on its own, and the rest of the business shows up only if you use those apps. Start with tickets today and add other apps when you need them.
Which channels does it handle?
Email, web forms, the help centre, live chat, WhatsApp, Telegram, Messenger, Instagram, LINE, SMS and phone calls. Messages and calls run through your own accounts with those services, so you pay them directly with no mark-up from us.
How do I connect my email?
Connect your support mailbox in Settings: new emails become tickets, customers' answers go back to your address, and each conversation stays in one ticket.
What do SLAs do?
They set how fast you promise to reply and resolve, by priority or customer plan, counting only your business hours and holidays. Agents see the time left on every ticket, and you can tell the owner and then a supervisor before and after a promise is missed.
What can customers do by themselves?
Search your articles, send a request, follow it, reply and rate it from a help centre with your name and colours. On higher plans they can also ask in community forums, and a bot suggests articles before they write to you.
Is there AI?
Tags, mood and spike alerts are built in at no extra cost on Professional and above. If you add your own AI account key, agents also get summaries, reply and article writing, and translation.
Can I move from my current help desk?
Yes. Export your tickets, contacts and articles to spreadsheets, and import them in Settings. Our guide shows how the columns match.
Does it work on phones?
Yes. Every screen is built for phone, tablet and desktop, and you can add Helpdesk to your home screen. There is no separate app to install from a store.
Is there a free plan?
Yes: 3 agents and 300 new tickets a month, free for ever, with email, web forms, a help centre and invoices from a ticket. Viewers are always free. Every new business also gets a 14-day trial of everything, no card needed.
Give every customer a real answer
Free for ever for 3 agents. 14 days of everything on us.
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