Simple pricing per agent
Pay only for the people who reply to customers. Viewers are free, and teammates who only add notes come free with each paid plan. Start free, and try every feature for 14 days.
Free
For a small team starting support
$0
free forever
Get started free Includes:
- 3 agents
- 300 tickets a month
- 1 addresses
- 1 GB
- TicketsReplies, private notes, drafts, tags, spam, history and advanced search.
- Email to ticketsConnect your mailbox: every email becomes a ticket and replies go out from your address.
- Web formsA form for your website; each one filled in becomes a ticket.
- Help centre and customer sign-inCustomers send requests and follow them by themselves.
- Invoices and payments from a ticketSee what a customer owes, invoice, take a payment and get a signature right on the ticket.
- Notification rulesTell the right people when something happens.
- MacrosSeveral actions with one click.
Standard
For support teams
$7.50
Start free trial
Everything in Free, plus:
- 5 light agents
- Unlimited tickets a month
- 5 addresses
- 10 rules
- 25 GB
- No Ellibo brandingEmails and customer pages carry only your business.
- Merge, split and cloneTidy up tickets that belong together, or apart.
- Saved repliesAnswer the usual questions in one click, with the customer's name filled in.
- FollowersFollow a ticket or a customer and hear about changes.
- Time on ticketsTimers and time entries; bill the time on an invoice.
- TasksTasks on a ticket, with reminders.
- Your own statusesStatuses in your words, grouped as open, on hold and closed.
- Custom fieldsYour own fields, with choices that depend on each other.
- Public knowledge baseAnswers customers find by themselves, before they write to you.
- Article-answering botSuggests articles on forms, in chat and in the help centre.
- Community forumsCustomers ask, answer and vote on ideas.
- SLAs and escalationsReply and resolve times by priority or customer, with escalation in steps.
- Business hours and holidaysSLA clocks count only your working time.
- Workflow rulesWhen something happens, set fields, assign, reply or alert by itself.
- Customer ratingsAsk for a rating when a ticket closes.
- Reports and dashboardsVolume, speed, trends and busy hours.
- Export reportsDownload any report as a spreadsheet.
- Tickets by productLink tickets and customers to your products.
- Customer insightsTickets, speed and rating of each customer at a glance.
- Import from another help deskBring your tickets, contacts and articles from a spreadsheet.
- Slack, Teams and Google Chat alertsTell a team channel about tickets.
Most popular
Professional
For teams on every channel
$12.50
Start free trial
Everything in Standard, plus:
- 10 light agents
- 20 addresses
- 100 rules
- 25 reports
- 100 GB
- Live chatA chat button on your site and help centre; a chat becomes a ticket.
- WhatsApp, Telegram, Messenger, Instagram, LINE and SMSMessages open tickets and replies go back the same way, through your own accounts.
- Phone callsCalls become tickets: ring agents, voicemail, recording and click to call through your own Twilio account.
- Credit notes, returns, jobs, issues and deals from a ticketDo the follow-up work on the ticket, across your Ellibo apps.
- Support plans and contractsBronze, Silver, Gold: each with its SLA and allowance.
- Several departmentsSeparate queues, signatures and reports.
- TeamsGive tickets to a team, not just a person.
- See who else is on a ticketA warning when a teammate is viewing or replying, and a chat with them.
- Mass replyThe same answer on many tickets at once.
- Send laterSchedule a reply for the right time.
- Review repliesReplies by new agents wait for a supervisor's OK.
- ApprovalsAsk a manager before a refund or an exception.
- Linked ticketsOne parent ticket for many from the same problem.
- Share tickets between departmentsWork on one ticket together.
- Ticket templatesReady-filled tickets for what you do again and again.
- Events and calls on a ticketPlan meetings and calls with reminders.
- Automatic time trackingCounts an agent's time while a ticket is open.
- Automatic assignmentIn turn or to the least busy, with a limit per agent.
- Time-based rulesAct on tickets that have sat too long.
- BlueprintsA step-by-step process with required fields and owners.
- Chats in turnEach new chat goes to the least busy agent.
- Tags, mood and spike alertsRead from each message, at no extra cost.
- Your own AI keySummaries, reply and article writing, and translation with your own AI account.
- Help centre in several languagesArticles in English, Spanish, French and Portuguese.
- Help centre themesThemes, your own CSS, home-page boxes, old links that still work and Google Analytics.
- Agent leaderboardPoints for replies, closed tickets and good ratings.
- Custom reports and dashboardsGroup tickets your way and pin reports together.
- SLA reportsWho keeps to the promise, by department, agent and priority.
- Agent performance and availabilitySpeed, ratings and who is online.
- Live screenWhat is happening right now, on any screen.
- Formula and lookup fieldsFields that calculate and fields that point at records.
- Field-level accessHide fields or make them read-only by role.
- Contacts in several accountsOne person who works with more than one of your customers.
Business
For large and multi-brand support
$20.83
Start free trial
Everything in Professional, plus:
- 50 light agents
- Unlimited addresses
- Unlimited rules
- Unlimited reports
- 250 GB
- API and webhooksConnect your own software to Helpdesk.
- Assignment by skillTickets go to the agent who knows the subject.
- Strict blueprintsThe status changes only by the process steps.
- Guided conversationsLead customers to an answer step by step, with no code.
- Phone menus"Press 1 for sales" menus on your number.
- Several help centresA help centre for each brand you run.
- Your own header and footerMake the help centre look like your site.
- Employee helpA sign-in and private articles for your own staff.
- Single sign-on for the help centreCustomers sign in from your site or with your company account.
- Validation rules and field formatsStop a ticket being saved until it is right.
- Custom modulesYour own simple lists, linked to tickets and customers.
- Encrypted fieldsKeep sensitive values encrypted.
- Custom rolesRoles with exactly the rights you choose.
- Audit logWho changed settings, roles, rules and money steps - and when.
- Scheduled reportsReports by email every day, week or month.
- Priority support and onboarding callAnswers first, plus help setting up your channels and rules.
Compare all features
| Free | Standard | Professional | Business | |
|---|---|---|---|---|
| Plan limits | ||||
| Agents People who reply to customers. Viewers are free. |
3 | As bought | As bought | As bought |
| Light agents Teammates who read tickets and add private notes, at no charge. |
— | 5 | 10 | 50 |
| Tickets a month New tickets your team makes each month. Customers can always reach you. |
300 | Unlimited | Unlimited | Unlimited |
| Support email addresses Addresses that turn email into tickets. |
1 | 5 | 20 | Unlimited |
| Workflow rules Rules that act on tickets by themselves. |
— | 10 | 100 | Unlimited |
| Custom reports Reports you build yourself. |
— | — | 25 | Unlimited |
| Storage Space for attachments. |
1 | 25 | 100 | 250 |
| Tickets | ||||
| Tickets Replies, private notes, drafts, tags, spam, history and advanced search. |
✓ | ✓ | ✓ | ✓ |
| Channels | ||||
| Email to tickets Connect your mailbox: every email becomes a ticket and replies go out from your address. |
✓ | ✓ | ✓ | ✓ |
| Web forms A form for your website; each one filled in becomes a ticket. |
✓ | ✓ | ✓ | ✓ |
| Self-service | ||||
| Help centre and customer sign-in Customers send requests and follow them by themselves. |
✓ | ✓ | ✓ | ✓ |
| Your business | ||||
| Invoices and payments from a ticket See what a customer owes, invoice, take a payment and get a signature right on the ticket. |
✓ | ✓ | ✓ | ✓ |
| Automation | ||||
| Notification rules Tell the right people when something happens. |
✓ | ✓ | ✓ | ✓ |
| Macros Several actions with one click. |
✓ | ✓ | ✓ | ✓ |
| Platform | ||||
| API and webhooks Connect your own software to Helpdesk. |
— | — | — | ✓ |
| Self-service | ||||
| No Ellibo branding Emails and customer pages carry only your business. |
— | ✓ | ✓ | ✓ |
| Tickets | ||||
| Merge, split and clone Tidy up tickets that belong together, or apart. |
— | ✓ | ✓ | ✓ |
| Saved replies Answer the usual questions in one click, with the customer's name filled in. |
— | ✓ | ✓ | ✓ |
| Followers Follow a ticket or a customer and hear about changes. |
— | ✓ | ✓ | ✓ |
| Time on tickets Timers and time entries; bill the time on an invoice. |
— | ✓ | ✓ | ✓ |
| Tasks Tasks on a ticket, with reminders. |
— | ✓ | ✓ | ✓ |
| Your own statuses Statuses in your words, grouped as open, on hold and closed. |
— | ✓ | ✓ | ✓ |
| Customization | ||||
| Custom fields Your own fields, with choices that depend on each other. |
— | ✓ | ✓ | ✓ |
| Self-service | ||||
| Public knowledge base Answers customers find by themselves, before they write to you. |
— | ✓ | ✓ | ✓ |
| Article-answering bot Suggests articles on forms, in chat and in the help centre. |
— | ✓ | ✓ | ✓ |
| Community forums Customers ask, answer and vote on ideas. |
— | ✓ | ✓ | ✓ |
| Automation | ||||
| SLAs and escalations Reply and resolve times by priority or customer, with escalation in steps. |
— | ✓ | ✓ | ✓ |
| Business hours and holidays SLA clocks count only your working time. |
— | ✓ | ✓ | ✓ |
| Workflow rules When something happens, set fields, assign, reply or alert by itself. |
— | ✓ | ✓ | ✓ |
| Reports | ||||
| Customer ratings Ask for a rating when a ticket closes. |
— | ✓ | ✓ | ✓ |
| Reports and dashboards Volume, speed, trends and busy hours. |
— | ✓ | ✓ | ✓ |
| Export reports Download any report as a spreadsheet. |
— | ✓ | ✓ | ✓ |
| Your business | ||||
| Tickets by product Link tickets and customers to your products. |
— | ✓ | ✓ | ✓ |
| Customer insights Tickets, speed and rating of each customer at a glance. |
— | ✓ | ✓ | ✓ |
| Platform | ||||
| Import from another help desk Bring your tickets, contacts and articles from a spreadsheet. |
— | ✓ | ✓ | ✓ |
| Slack, Teams and Google Chat alerts Tell a team channel about tickets. |
— | ✓ | ✓ | ✓ |
| Channels | ||||
| Live chat A chat button on your site and help centre; a chat becomes a ticket. |
— | — | ✓ | ✓ |
| WhatsApp, Telegram, Messenger, Instagram, LINE and SMS Messages open tickets and replies go back the same way, through your own accounts. |
— | — | ✓ | ✓ |
| Phone calls Calls become tickets: ring agents, voicemail, recording and click to call through your own Twilio account. |
— | — | ✓ | ✓ |
| Your business | ||||
| Credit notes, returns, jobs, issues and deals from a ticket Do the follow-up work on the ticket, across your Ellibo apps. |
— | — | ✓ | ✓ |
| Support plans and contracts Bronze, Silver, Gold: each with its SLA and allowance. |
— | — | ✓ | ✓ |
| Tickets | ||||
| Several departments Separate queues, signatures and reports. |
— | — | ✓ | ✓ |
| Teams Give tickets to a team, not just a person. |
— | — | ✓ | ✓ |
| See who else is on a ticket A warning when a teammate is viewing or replying, and a chat with them. |
— | — | ✓ | ✓ |
| Mass reply The same answer on many tickets at once. |
— | — | ✓ | ✓ |
| Send later Schedule a reply for the right time. |
— | — | ✓ | ✓ |
| Review replies Replies by new agents wait for a supervisor's OK. |
— | — | ✓ | ✓ |
| Approvals Ask a manager before a refund or an exception. |
— | — | ✓ | ✓ |
| Linked tickets One parent ticket for many from the same problem. |
— | — | ✓ | ✓ |
| Share tickets between departments Work on one ticket together. |
— | — | ✓ | ✓ |
| Ticket templates Ready-filled tickets for what you do again and again. |
— | — | ✓ | ✓ |
| Events and calls on a ticket Plan meetings and calls with reminders. |
— | — | ✓ | ✓ |
| Automatic time tracking Counts an agent's time while a ticket is open. |
— | — | ✓ | ✓ |
| Automation | ||||
| Automatic assignment In turn or to the least busy, with a limit per agent. |
— | — | ✓ | ✓ |
| Time-based rules Act on tickets that have sat too long. |
— | — | ✓ | ✓ |
| Blueprints A step-by-step process with required fields and owners. |
— | — | ✓ | ✓ |
| Channels | ||||
| Chats in turn Each new chat goes to the least busy agent. |
— | — | ✓ | ✓ |
| Smart help | ||||
| Tags, mood and spike alerts Read from each message, at no extra cost. |
— | — | ✓ | ✓ |
| Your own AI key Summaries, reply and article writing, and translation with your own AI account. |
— | — | ✓ | ✓ |
| Self-service | ||||
| Help centre in several languages Articles in English, Spanish, French and Portuguese. |
— | — | ✓ | ✓ |
| Help centre themes Themes, your own CSS, home-page boxes, old links that still work and Google Analytics. |
— | — | ✓ | ✓ |
| Reports | ||||
| Agent leaderboard Points for replies, closed tickets and good ratings. |
— | — | ✓ | ✓ |
| Custom reports and dashboards Group tickets your way and pin reports together. |
— | — | ✓ | ✓ |
| SLA reports Who keeps to the promise, by department, agent and priority. |
— | — | ✓ | ✓ |
| Agent performance and availability Speed, ratings and who is online. |
— | — | ✓ | ✓ |
| Live screen What is happening right now, on any screen. |
— | — | ✓ | ✓ |
| Customization | ||||
| Formula and lookup fields Fields that calculate and fields that point at records. |
— | — | ✓ | ✓ |
| Field-level access Hide fields or make them read-only by role. |
— | — | ✓ | ✓ |
| Your business | ||||
| Contacts in several accounts One person who works with more than one of your customers. |
— | — | ✓ | ✓ |
| Automation | ||||
| Assignment by skill Tickets go to the agent who knows the subject. |
— | — | — | ✓ |
| Strict blueprints The status changes only by the process steps. |
— | — | — | ✓ |
| Smart help | ||||
| Guided conversations Lead customers to an answer step by step, with no code. |
— | — | — | ✓ |
| Channels | ||||
| Phone menus "Press 1 for sales" menus on your number. |
— | — | — | ✓ |
| Self-service | ||||
| Several help centres A help centre for each brand you run. |
— | — | — | ✓ |
| Your own header and footer Make the help centre look like your site. |
— | — | — | ✓ |
| Employee help A sign-in and private articles for your own staff. |
— | — | — | ✓ |
| Platform | ||||
| Single sign-on for the help centre Customers sign in from your site or with your company account. |
— | — | — | ✓ |
| Customization | ||||
| Validation rules and field formats Stop a ticket being saved until it is right. |
— | — | — | ✓ |
| Custom modules Your own simple lists, linked to tickets and customers. |
— | — | — | ✓ |
| Platform | ||||
| Encrypted fields Keep sensitive values encrypted. |
— | — | — | ✓ |
| Custom roles Roles with exactly the rights you choose. |
— | — | — | ✓ |
| Audit log Who changed settings, roles, rules and money steps - and when. |
— | — | — | ✓ |
| Reports | ||||
| Scheduled reports Reports by email every day, week or month. |
— | — | — | ✓ |
| Support | ||||
| Priority support and onboarding call Answers first, plus help setting up your channels and rules. |
— | — | — | ✓ |
Add-ons
| 10 more light agents
More teammates who read tickets and add notes. On Standard and above. |
$9 per pack a month |
| Extra 25 GB of storage
More room for attachments. On Standard and above. |
$4 per pack a month |
| Priority support
Answers first, on any paid plan. On Standard and above. |
$19 per business a month |
Every plan starts with a 14-day free trial of every feature - no card needed. Taxes may apply at checkout.
Pricing questions
Who counts as an agent?
Anyone who replies to customers: Admins, Supervisors and Agents. Viewers are always free. Light agents can read tickets and add private notes, and each paid plan includes some at no charge.
What happens after the 14-day trial?
Nothing is lost. Your business moves to the Free plan (3 agents, 300 tickets a month), and you can upgrade any time from Helpdesk → Plan & Billing.
Am I charged during the trial?
No. The trial is free and needs no card. You only pay if you choose to upgrade.
Do customers count against the ticket limit?
No. Customers can always reach you on every plan. The limit on the Free plan is on new tickets your own team makes each month.
Do WhatsApp, SMS and calls cost extra?
Those run through your own accounts with each service, so you pay the service directly. We add nothing on top.
Is it priced separately from the other Ellibo apps?
Yes. Each Ellibo app has its own plan, so you pay only for what you use - or take Ellibo One for every app. Your account, customers and books are shared across apps.