Collect online in POS

At the counter or the table, show the customer a QR code or send a pay link on WhatsApp. They pay with your gateway on their own phone, and POS adds the payment to the bill by itself.

Collect online lets a customer pay a POS bill on their own phone, through your payment gateway. It suits takeaway and delivery orders paid before pickup, guests who want to pay at the table, and customers without cash.

Before you start

1. Connect a gateway in Settings › Integrations › Payments (from Accounting or any other Ellibo app). See Set up online payments.
2. On that gateway, under Offer it for, keep POS bills and dues ticked and click Save.
3. The gateway must take your business's currency.

Nothing to install: the button appears in POS by itself once a gateway is ready. It may take up to five minutes to show on a POS that is already open.

Take a payment

1. Ring up the bill as usual and open the payment window, where you settle the bill.
2. Click Collect online (QR / pay link), under the add-payment button.

3. A window shows the amount still due, which gateway is used, and a QR code.

   • The customer scans the QR with their phone camera and pays on the gateway's page.
   • Or type the customer's mobile number (with country code) and click Send to open WhatsApp with the link ready. Or click Copy and send the link any way you like.
4. Leave the window open. It shows Waiting for the payment....
5. When the gateway confirms, the window says Paid and closes. A payment row Other (Online - Stripe) is added to the bill.
6. Click Finalize & Settle as usual.

If only part is paid online, take the rest by cash or card in the same bill, like any split payment.

If the customer doesn't pay

• If the payment fails, the window says so. Close it and try again, or take another payment.
• Clicking × asks Stop waiting? and closes the link, so it can't be paid later by mistake. If the customer had already paid, POS still finds it.

Test mode

While the gateway uses test keys, the window shows Test - no real money. Pay with the gateway's test card or test UPI ID to try the whole flow.

Good to know

• The bill and its payment are recorded by POS exactly as before. The online payment also shows in Integrations › Payment log with the POS bill number.
• Refunds for POS bills are made at the counter as usual (see Returns and refunds). To send card or UPI money back through the gateway, use your gateway's dashboard.
• The POS online store has its own payment settings; Collect online doesn't change them.