Straight answers
Ecommerce software, answered
What is Ellibo Ecommerce?
A full online store: products and variants, a store design, checkout, payments, delivery, tax, coupons, returns and reports. Unlike a stand-alone store, it runs on the same stock, customers and books as your other Ellibo apps, so an order becomes an invoice and a payment with nothing to sync.
Is there a free plan?
Yes. The Free plan has your store, up to 50 products, one user, one payment gateway and Ellibo branding, at your own Ellibo address. Every new business also gets 14 days of everything, with no card.
How much does it cost?
Free, or Standard $12, Professional $39 and Business $69 a month, before tax. A year costs the same as 10 months. The price is per business, not per person, and it covers your first store.
Do you take a fee on each order?
No. Ellibo takes no fee and no percentage on your sales. Your gateway charges its own fee for each payment, on your own account with it, and that fee is between you and the gateway.
Who holds the money from my sales?
You do. Shoppers pay through your own gateway account and the money goes straight there. Ellibo never holds it. You are the seller on every order.
Which payment gateways can I connect?
Stripe, Razorpay, PayPal, Mercado Pago, Tap, Flutterwave and Xendit, each with your own account. You can also offer cash on delivery, bank transfer, pay when you collect and, for approved business customers, pay on invoice. How many gateways run at once depends on your plan.
Do card details pass through Ellibo?
No. The shopper goes to the gateway's own page to pay, so card details never reach us. A payment only counts once the gateway itself confirms it, in the right amount and currency.
Can I use my own domain?
Yes, from the Standard plan. Enter your domain, add the records the app shows you at your domain provider, and it checks them for you. The security certificate is set up once they are right, which can take up to about a day. Your email keeps working, because the records it uses are left alone.
I already have a website. Can I keep it?
Yes. Put the store on a subdomain such as shop.yourbusiness.com, and your website stays where it is. Only that one address points to the store.
Does it handle tax in other countries?
It works out tax by where the order is going, using the registrations and rates you enter: home sales, other countries where you are registered, EU sales under OSS or IOSS, the UK rule for low-value parcels, reverse charge for EU business customers, and exports. You stay responsible for registering, checking the rates and filing returns.
Can shoppers pay in their own currency?
Yes, on Professional and up. Choose which currencies each store offers. Prices convert from your rates, or you can set them yourself in a price list. Each order keeps its rate, so your books stay right in your home currency.
Can I run several stores?
Yes, on Business: three stores are included and you can add more. Each has its own address, design and pages, and shares your stock, customers and books. Put a product in some stores or all of them, and share a price list across any stores you choose.
Does it work with carriers?
Set your own delivery zones and rates on every plan. On Professional and up, connect your own account with Easyship, EasyPost, Sendcloud or Shiprocket for live rates at checkout and labels. Any rate or label charge is between you and the carrier.
What about returns and the EU right to withdraw?
Customers can ask for a return from their order page on Standard and up. A refund makes a credit note, and you choose whether the goods go back into stock. The EU withdrawal function, cookie choices and the 30-day lowest price notice are on every plan, for you to turn on where the law asks for them.
Do I need Ellibo Accounting or Inventory too?
No. Ecommerce works alone: starting it sets up the stock, customers and books it needs. Open Accounting or Inventory later and your orders are already there.
I use the Ellibo POS online store. Will this replace it?
Only if you say so. Your main Ellibo address stays with the POS store until you choose to move it, and table QR codes keep working. You can also run the Ecommerce store at its own address or domain, next to it.
What languages does the store come in?
Store screens are in English today. Your own products, pages and emails are in whatever language you write them.
Is there a phone app?
Your store works in any phone browser, with nothing for shoppers to install. You can run the back office from your phone too, and add it to your home screen as a web app.
Can I sell digital products, subscriptions or rentals?
Yes. Digital downloads, combos and gift cards are on Professional. Subscriptions and rentals are on Business. Physical products and services work on every plan.
What happens when the trial ends?
Your business moves to the Free plan unless you choose another. Nothing is deleted. Features outside your plan lock until you upgrade, and if you have more than 50 products you can't add new ones until then.
Want the details? Read the Ecommerce help guides.