Email and calendar (Google, Microsoft, iCal)
Connect Gmail, Google Calendar, Outlook and Microsoft 365 to Ellibo, or subscribe to Ellibo from any calendar app - which app does what, and where each one is set up.
Each person connects their own mailbox or calendar - there's nothing for an admin to set up first. Sign in with Google or Microsoft, and allow access.
| What | Works with | Set up in | Guide |
|---|---|---|---|
| Mailbox in CRM - emails with leads and customers appear on their records; reply with your own address | Gmail / Google Workspace, Outlook / Microsoft 365, Yahoo, iCloud, any mailbox (IMAP) | CRM › your menu › My email | Connect your email |
| Calendar for bookings - busy times are blocked, bookings appear in your calendar, Meet or Teams links are made | Google Calendar, Outlook Calendar | Bookings › your menu › My settings | Connect your calendar |
| Calendar for CRM meetings - booking pages skip your busy times | Google Calendar, Outlook Calendar | CRM › Booking pages | Booking pages and calendar |
| Calendar feed (iCal) - see CRM meetings, Projects tasks or Field Service jobs in any calendar app | Google Calendar, Outlook, Apple Calendar, any app that subscribes to a link | The app's calendar › Calendar feed | Booking pages and calendar |
Connecting Google or Microsoft
- Click Connect Google or Connect Microsoft where the table says.
- Sign in with the account you want to use.
- The sign-in page lists what Ellibo asks for - for example read and send email, or see and edit your calendars. Click Allow (or Accept).
- You come back to Ellibo, connected.
In Google Workspace or Microsoft 365, your IT admin may need to allow Ellibo first. If you see needs admin approval or app blocked, send your admin this page.
Calendar feed (iCal)
A calendar feed is a private link. Add it to your calendar app as a subscribed calendar (Google Calendar: Other calendars › + › From URL; Outlook: Add calendar › Subscribe from web; Apple Calendar: File › New Calendar Subscription). The calendar app refreshes it every few hours; it's read-only.
Anyone with the link can see the events. If it was shared by mistake, make a new link in Ellibo - the old one stops working.
If something goes wrong
| Problem | Fix |
|---|---|
| Sign in again | Google or Microsoft ended the connection (password changed, access removed). Click Connect again. |
| App blocked / needs admin approval | Your organisation's admin must allow Ellibo in Google Workspace or Microsoft Entra. |
| Calendar feed not updating | Calendar apps refresh subscribed calendars on their own schedule - Google can take up to a day. |