Dealer support software for distributors
Your dealers call about short supply, damaged cartons, rate differences and their statement. Ellibo Helpdesk logs every query against the dealer, shows what they owe beside it, and settles claims with a proper credit note.
Free for 3 agents, for as long as you like. Works on any device.
Dealer queries that cost a distributor money
Every unsettled claim is a reason for a dealer to hold back payment. Here is where it usually goes wrong.
Claims are settled from memory
A dealer says four cartons were short last month. The salesman says it was sorted. Nobody can find a record, and the dealer deducts it anyway.
Each claim is a ticket on the dealer's account with its history, files and the credit note that settled it, so nothing is argued twice.
The same dealer, many voices
The owner calls about dues, the store manager about short supply and the accountant about the statement, and each talks to a different person.
Contacts sit under one customer, so every person at a dealer shares one history, and you can see all their open tickets together.
Collections and complaints never meet
Accounts chases a dealer for payment while that dealer is waiting on a damage claim nobody has answered.
The ticket shows what the dealer owes, their invoices and payments, so whoever answers sees the whole picture before replying.
No idea which product causes the trouble
Damage claims on one product line keep coming, but it shows up only when the margin report looks wrong.
Link tickets to products from your item list. Reports show which products bring the most queries, by month and by dealer.
How a dealer claim gets settled
- The dealer raises it
By email to claims@, a phone call, WhatsApp or your help centre form, with photos of the damage.
- You check the facts
Open the invoice, see their dues and earlier claims, and add the product and batch.
- A supervisor approves
Use an approval on the ticket before any credit is given, so claims follow one rule.
- Credit note, closed
Make the credit note from the ticket, with goods back to stock if they are returned.
Built for the way distributors serve dealers
An address per department
Connect orders@, claims@ and accounts@, each sending tickets to its own team.
Customers and contacts
Many people per dealer, one history, with duplicates merged by a supervisor.
Dues beside the ticket
Outstanding amount, invoices and payments on the customer panel as you reply.
Credit notes from tickets
Settle claims with a credit note in the same books, with your usual VAT or sales tax.
Approvals and tasks
Ask for approval before credit is given, and add tasks for the warehouse team.
Reports by product and dealer
See which items and which customers raise the most tickets, and how fast they were settled.
Set up for your dealer network
- Connect your claims and accounts mailboxes as separate departments.
- Import your dealers and their contacts from a spreadsheet.
- Create tags for short supply, damage, rate difference and statements.
- Set reply and resolve times for claims, counted in working days.
- Add saved replies asking for photos, invoice number and batch.
Add more Ellibo apps when you need them
One account, the same customers, items and team in every app.
InventoryReturned goods go back to stock with the credit note. AccountingDealer dues and credit notes in the same books. CRMSee open deals with a dealer before you reply.Helpdesk for distributors: FAQ
Can we see a dealer's outstanding balance on the ticket?
Yes. When the ticket is linked to a customer, the panel shows what they owe, their invoices and their payments from your Ellibo books.
Can one dealer have several contact people?
Yes. Contacts sit under the customer, so the owner, the store manager and their accountant share one history. Emails from a known address are matched for you.
How do we settle a damage or short-supply claim?
Someone whose role includes money makes a credit note from the ticket. It can bring returned goods back into stock, and it goes into the same books as the original invoice.
Can a manager approve a claim before credit is given?
Yes. Ask for an approval on the ticket. For claims that must always follow the same steps, a blueprint sets the order and the owner at each step.
Can we see which products cause the most complaints?
Yes. Link tickets to products from your item list, and reports show volume by product, tag and customer. Download any report as a spreadsheet.
Is there a free plan?
Yes. Helpdesk is free for up to 3 agents, and light agents who only read tickets and add notes come free with each paid plan.
Helpdesk for other businesses
More Ellibo apps for wholesale & distribution
Settle dealer claims before they become deductions
Free for 3 agents, for as long as you like. Add more apps whenever you are ready.