Membership billing for gyms & fitness studios
Members join in January, travel in May and want to upgrade to personal training in September. Ellibo bills each membership on its date, freezes it while they are away and reminds the ones who have not paid, so your front desk can talk about training instead of dues.
Start on the Free plan - no card needed. Works on any device.
Fewer awkward conversations at the front desk
A gym earns on renewals, but most of the admin time goes into dues. Here is what that looks like.
Dues collected at the counter
Members are stopped at the door to pay, and the staff keep a register of who has and has not.
Each membership bills itself on its date. Members can authorise a card once through your own payment account, and every invoice is charged by itself.
Freezes tracked on sticky notes
A member travels for six weeks, asks for a freeze, and the end date gets forgotten.
Pause the membership with a date to resume on. No invoices go out until then, and billing picks up by itself.
Offers that are hard to track
A festive discount, a couple's rate and a corporate deal, all worked out by hand on each bill.
Coupons take a percent or an amount off the first invoice, a few invoices or every invoice. Corporate members get their own price list.
Not knowing why members leave
Members drift away and nobody records why, so the same reasons repeat every year.
Choose a reason when a membership is cancelled. The churn report shows each month's cancellations, the reasons and the revenue each one took.
A member's year, handled
- Join online
Share your sign-up page link on social media or WhatsApp. The member picks a plan and pays the first invoice.
- Add training
Add a personal training add-on on every invoice, or a one-off charge for a diet consultation.
- Freeze and return
Pause for travel or injury with a resume date, then billing carries on.
- Renew or remind
Paid memberships renew by themselves; unpaid ones get reminders and are marked Unpaid if it drags on.
Built for memberships, not one-time bills
Plans for every term
Monthly, quarterly, half-yearly or yearly, with an optional free trial week.
Joining fee
A setup fee charged once on the first invoice, never on renewals.
Add-ons
Personal training, locker or steam access, charged on every invoice or once.
Coupons and corporate rates
Offer codes with an end date and usage limit, and price lists for corporate tie-ups.
Member portal
Each member gets a private link to see invoices, pay and ask to change or freeze.
Churn and renewals
Who is renewing in the next days, who left last month, and why.
Ready before the next batch of new members
- Create your membership plans with a joining fee.
- Add personal training and other extras as add-ons.
- Import your current members with their next renewal date.
- Connect your payment account for automatic payments.
- Turn on the sign-up page and share the link.
- Add your cancellation reasons, such as moved away or injury.
Add more Ellibo apps when you need them
One account, the same customers, items and team in every app.
BookingsMembers book personal training slots online. POS RetailSell supplements and merchandise at the front desk. CRMFollow up walk-in enquiries and trial visitors. Email MarketingMonthly member newsletters, new class timetables and win-back offers. Marketing AutomationRenewal reminders before a membership ends, and a win-back series after it does.Subscriptions for gyms & fitness: FAQ
Can members pay automatically every month?
Yes, on the Standard plan and above. Connect your own Stripe account. Members authorise once and each invoice is charged on its date, with retries if a payment fails.
How do I freeze a membership?
Click Pause on the membership and choose a date to resume on. No invoices are made while it is paused; resuming starts a new period.
Can I charge a joining fee?
Yes. Add a setup fee to the plan. It is charged once on the first invoice and never on renewals.
Can members sign up online?
Yes. Turn on the sign-up page, choose which plans to show, and share the link or put it on your website. New members land in your list with their first invoice.
What happens when a member upgrades?
Change the plan now and the difference for the rest of the period is invoiced, or set the change for the next renewal.
Is there a free plan?
Yes, with a limited number of active subscriptions and plans, free for ever. Every new business also gets a 14-day trial of every feature.
Subscriptions for other businesses
More Ellibo apps for health, wellness & education
Let memberships renew while you run the floor
Start on the Free plan - no card needed. Add more apps whenever you are ready.