Appointment booking for clinics and practices
Patients book a consultation with the doctor they want, answer the questions you set and get a reminder before they come. Your front desk spends the morning with patients in the room, not on the phone.
Free for one person, for as long as you like. Works on any device.
A calmer front desk
Clinics run on time slots that are tight and personal. These are the problems your reception sees most.
Every appointment is a phone call
The line is busy from 9 AM, patients give up, and the receptionist writes slots in a register while someone waits at the counter.
Patients book online, on a page for the clinic or one for each doctor. Each doctor's hours, days off and leave decide the free times.
Patients arrive with no context
The doctor starts every consultation by asking the same five questions, and the first report is left at home.
Add up to 25 questions to the booking form, such as the reason for visit. The "you are booked" screen can remind them to bring their last report.
New patients need a check first
Some treatments need a referral or a quick review before you confirm a slot.
Turn on approval for that service. The booking waits until someone clicks Approve, and the patient is told.
Follow-ups booked one at a time
A course of physiotherapy needs six visits, booked over six phone calls.
On Professional, patients can repeat a booking weekly, every two weeks or monthly in one go, and you can cancel the later ones if plans change.
A clinic morning
- Patients book
They choose the doctor and a time, answer your questions and get a confirmation.
- They are reminded
A reminder with a link to move or cancel, up to the cut-off you set.
- Reception sees the day
The day view has a column per doctor; phone bookings are added by hand.
- Billed
Make the consultation invoice from the booking, with VAT or sales tax where it applies, and record the payment.
Booking features clinics use
A page for each doctor
Share one link per doctor, or one for the clinic with everyone.
Intake questions
Short text, long text, numbers, dates and choice lists, marked required if needed.
Approval before confirming
Hold chosen bookings until your team reviews them.
Sensitive answers hidden
On Business, answers can show as dots to people with the Staff role.
Several branches
Workspaces give each branch its own page, address and time zone.
Personal details removed
Clear a patient's details from finished bookings on request; invoices stay as the law asks.
Ready for your next clinic day
- Create services such as first consultation, follow-up and teleconsultation by phone.
- Add each doctor with their consulting hours and days off.
- Write the questions patients answer when they book.
- Turn on approval for services that need a review first.
- Set reminder times and how late patients can still move a visit.
Add more Ellibo apps when you need them
One account, the same customers, items and team in every app.
AccountingConsultation invoices, receipts and dues in one set of books. HRDoctor and staff leave that blocks booking times. HelpdeskPatient questions by email as tickets, shown on their customer page.Bookings for clinics: FAQ
Can patients choose a specific doctor?
Yes. Patients pick the doctor on your page, or you share each doctor's own page so all bookings on it go to them.
Can I ask patients questions when they book?
Yes. Name, email and phone are always asked, and you can add up to 25 of your own questions, marked required when you need them.
Can I approve appointments before they are confirmed?
Yes. Turn on approval for a service. The booking waits under Waiting for approval until someone on your team approves it.
Can I offer phone consultations?
Yes. Set a service as a phone call or online. Online services can carry a meeting link, made for each booking when the doctor's calendar is connected.
Does it store medical records?
No. Bookings holds the appointment, the answers to your questions and the invoice. Keep clinical notes in the system you use for records.
What happens when a patient asks us to delete their details?
On their customer page, remove their personal details from finished bookings. Cancel any open bookings first. Invoices stay, as the law asks.
Bookings for other businesses
More Ellibo apps for health, wellness & education
Spend the morning with patients, not the phone
Free for one person, for as long as you like. Add more apps whenever you are ready.