Online booking for repair shops and service counters
Phone screens, bikes, cars, watches, sewing machines - customers want to know when to come. Ellibo Bookings lets them reserve a drop-off slot or a visit window, tell you what is wrong before they arrive, and keeps your counter from crowding at 10 AM.
Free for one person, for as long as you like. Works on any device.
Waiting for approval 1
Confirmed 2
Completed 2
A counter that is never crowded
Repair counters lose time to queues and guesswork. Here is where booking ahead helps.
Everyone arrives at opening time
Ten people queue at 10 AM with ten different faults, and the afternoon bench sits idle.
Customers pick a drop-off slot. Times start as often as you set, and a daily limit stops the page offering more than the bench can take.
"What model was it again?"
The customer arrives, and only then you learn the part is not in the shop.
Ask for the make, model and fault on the booking form, as required questions. You see the answers before they walk in.
Big jobs booked by people who never come
A full car service blocks the morning, and the customer does not turn up.
Turn on approval so you confirm big jobs yourself. On Professional, ask for a deposit online to hold the slot.
Different jobs for different hands
A screen repair lands with the person who only does batteries.
Tick who takes each service, or use a routing form that asks what needs fixing and shows the right service and person.
From booking to pick-up
- Slot reserved
The customer picks "Phone screen check", Tuesday 11:30 AM, and types the model and the fault.
- Reminder sent
A reminder the day before, with a link to move it if plans change.
- Handed in on time
They walk straight to the counter; your team already knows the fault.
- Billed and thanked
Make the invoice from the booking, record the payment and send a thank-you.
Booking tools for repair counters and service visits
Fault questions
Make, model, serial and what went wrong, asked as the customer books.
Daily limits
On Professional, cap bookings a day so the bench is never overloaded.
Approve big jobs
Hold chosen services until you confirm them.
Counter or home visit
Show your shop address on counter services, and ask for the visit address as a required question on home visits.
Deposits
On Professional, take part of the price online when they book.
QR code for the shop
Print it on the door or the receipt so customers book the next visit themselves.
Take your first booked drop-off
- Create services such as diagnosis, screen repair, battery change and full service.
- Add the questions you need: make, model and the fault.
- Set how often slots start and how many bookings a day you can handle.
- Turn on approval for the long or costly services.
- Print the QR code for the door and add the link to your shop listing.
Add more Ellibo apps when you need them
One account, the same customers, items and team in every app.
Field ServiceWhen work goes out to customers with technicians, parts and job sheets. POS RetailSell spares and accessories at the counter. AccountingRepair invoices, deposits and refunds in your books.Bookings for repair & service: FAQ
Can customers book a drop-off time for a repair?
Yes. Create a service for each kind of repair. Customers pick a free time on your page and get a confirmation with a calendar invitation.
Can I ask for the model and the fault when they book?
Yes. Add your own questions to the booking form and mark them required. You see the answers on the booking.
Can I limit how many repairs come in each day?
Yes, on Professional. Set how many bookings a service takes in a day, and the page stops offering times once that is reached.
Can I book home visits too?
Yes. Make a home visit service with a two-hour length and add the address as a required question on its form. If you run a team of technicians with parts and job sheets, Ellibo Field Service is made for that.
Can I take a deposit for expensive repairs?
Yes, on Professional, through your own payment gateway. You bill the rest from the booking when the work is done.
Is there a free plan?
Yes. One person who takes bookings is free for ever, with up to 3 services and email reminders.
Bookings for other businesses
More Ellibo apps for home & field services
No queue at the counter, no guessing at the bench
Free for one person, for as long as you like. Add more apps whenever you are ready.